Charles Vincent Vera

Dynamic Senior Financial Services Representative at Wells Fargo, EGS, with a proven track record in account management and customer service. Expert in data analysis and negotiation, successfully enhancing repayment plans and improving customer compliance. Recognized for leadership and effective communication, driving team performance, and fostering positive client relationships.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

• Achieved a better number of accounts worked by introducing automatic documentation for account maintenance tasks.
• Supervised and trained newly hired team members.
• Created a project named "Break Away Performance Camp - BAP Camp", helped team members get back on track with their goals, and improved negotiation skills.
• Acted as Risk Manager and minimized potential risk in the workplace.
• A record holder of being a top agent for five consecutive months.