Charles Renil Rabacca
Masbate, Province of Masbate
Summary
Forward-thinking, hardworking and been handling all administrative, personnel and financial needs in fast-paced digital transitional environment. Offering over 14 years of experience. Adept at contributing to business success with dedication, Pawning expertise and in-depth understanding of sales, service and productivity strategies. Successful communicating with staff and customers, building long-lasting relationships and resolving conflicts. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Area Head OIC
PJLI -Cebuana Lhuillier
04.2021 - 04.2023
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Deputy Area Head
Area 413
05.2019 - 09.2021
- Enhanced team efficiency by streamlining communication processes and implementing new procedures.
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Increased productivity by developing comprehensive project timelines and monitoring progress closely.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
Education
M.D. - Management
Bicol University
Daraga, Albay04-2023
Bachelor of Science - Banking And Financial Support Services
Osmena Colleges
Masbate City03-2009
Skills
- P>Staff Management
- P>Strategic planning
- P>Contract Management
- P>Negotiation
- P>Sales and marketing
- P>Verbal and written communication
- P>Coaching and mentoring
- P>Key Performance Indicators
Accomplishments
- Achieved Outstanding through effectively helping with team.
- Supervised team of 139 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved clients and branch concerns which led to Stretch Goal.
Timeline
Area Head OIC
PJLI -Cebuana Lhuillier
04.2021 - 04.2023
Deputy Area Head
Area 413
05.2019 - 09.2021
M.D. - Management
Bicol University
Bachelor of Science - Banking And Financial Support Services
Osmena Colleges
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