Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Charles Reginald Tena

Charles Reginald Tena

Muntinlupa

Summary

Dynamic IT professional with hands-on experience at SGS Philippines Inc., excelling in technical support and network troubleshooting. Proven ability to enhance data integrity through effective backup procedures and deliver exceptional customer service. Strong problem-solving skills and strategic planning expertise contribute to successful team collaboration and user satisfaction.

Overview

2
2

National Certificate II

Work History

IT Technical Support Engineer (Intern)

SGS Philippines Inc.
Makati
09.2024 - 01.2025
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Maintained inventory of all IT equipment and supplies in use by the organization.
  • Implemented backup procedures to ensure data integrity and availability.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Installed operating systems, applications, patches, updates. as needed.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Updated customer information and account status in the database following each interaction.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Bachelor of Science - Computer Engineering

International Electronics And Technical Institute
Alabang Muntinlupa City
06-2025

Skills

  • Strategic planning and analysis
  • Network troubleshooting
  • Technical support
  • Problem solving
  • Customer service
  • Team collaboration
  • Critical thinking
  • Inventory management
  • Interpersonal and social skills

Languages

Filipino
First Language
English
Intermediate (B1)
B1

Certification

NATIONAL CERTIFICATE II

Computer System Servicing (2024–2029)

Successfully earned a certificate in Computer System Servicing, demonstrating proficiency in troubleshooting, maintaining, and repairing computer systems and networks

Electrical Installation and Maintenance (2024–2029)

Successfully earned a certificate in Electrical Installation and Maintenance, demonstrating expertise in installing and maintaining. And repairing electrical systems, and ensuring safety and compliance with industry standards

Timeline

IT Technical Support Engineer (Intern)

SGS Philippines Inc.
09.2024 - 01.2025

Bachelor of Science - Computer Engineering

International Electronics And Technical Institute

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Charles Reginald Tena