Charles Louis Lumongsud
Tech Architecture Senior Analyst
Mandaue City,CEB
Summary
A versatile and results-driven technology professional with a proven track record in cloud architecture, data engineering, and physical security systems. Over eight years of experience in designing, deploying, and managing complex solutions on the AWS cloud platform. Expertise spans from architecting data integration pipelines with Adobe Experience Manager and AWS services to leading the deployment of CCURE 9000 access control systems in cloud environments. A collaborative leader with a strong aptitude for troubleshooting, project management, and delivering high-impact technical solutions that align with global business and security standards.
Overview
9
9
years of professional experience
Work History
Tech Architecture/Access Control Engineer
Accenture CIO - GAP, Resiliency & Sustainability
09.2023 - Current
- System Architecture & Deployment: They design and implement secure, scalable cloud-based solutions for CCURE, managing all aspects from infrastructure and security protocols to failover strategies. This also includes meticulous configuration of each deployment in CCURE 9000 to match specific security policies and access levels.
- Technical Support & Troubleshooting: They are a subject matter expert for CCURE 9000, providing high-level technical support for the application and its hardware. They diagnose and resolve complex issues to minimize downtime.
- Project Management: They oversee large-scale physical access control projects, including strategic planning and managing timelines for tasks like global access card distribution.
- System Maintenance: They manage firmware updates and conduct regular system health checks to ensure ongoing security and functionality. They also work with network teams to configure firewalls and port forwarding for remote access.
Data Architect
Accenture CIO Adobe Experience Manager Platform
10.2021 - 08.2023
- System Integration: Expertise in designing technical solutions to integrate Adobe Experience Manager (AEM) with external services, focusing on data consistency and efficiency.
- Database Management: Skilled in designing and optimizing relational databases, AWS S3, including creating specialized reporting databases for business analytics.
- Proof of Concept (POC) Development: Experienced in building and demonstrating the feasibility of advanced data solutions, such as integrating AEM with AWS Serverless PostgreSQL and creating business intelligence dashboards with tools like Power BI.
- DevOps and CI/CD: Proficient in creating and managing automated continuous integration/continuous deployment (CI/CD) pipelines for both database and application code.
- Cloud Data Solutions: Extensive knowledge of various AWS services for data management, including CloudFormation (infrastructure as code), CloudWatch (monitoring), Glue (ETL), and Lambda (serverless computing).
- Data Lifecycle Management: Capable of handling the entire data lifecycle, from ingestion and storage to transformation and reporting.
- Cross-functional Collaboration: Strong communication and collaboration skills to translate business needs into technical data requirements and work effectively with diverse teams.
- Data Governance: Knowledgeable in defining and enforcing data governance and security standards to maintain data integrity and compliance.
Cloud Application Developer
Accenture CIO Acces Control Security Compliance
01.2017 - 08.2021
- Cloud and Server Management: managed the entire lifecycle of server deployments on AWS, working with various teams to ensure smooth integration. They also specialized in deploying and managing CCURE 9000 servers on AWS, collaborating with network teams to handle firewall rules and ports.
- Technical Support & Troubleshooting: provided advanced support for applications and servers, resolving complex issues to minimize downtime.
- Physical Access Control Systems: have experience in planning and implementing physical access control systems, troubleshooting network and hardware issues, and collaborating with teams to meet client needs.
- Documentation: developed detailed technical documentation for company applications, which improved internal knowledge and operational efficiency.
Customer Service Representative
Qualfon - Tracfone
05.2016 - 11.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assist customers with a range of product and service inquiries, including new plans, upgrades, and
feature activations. - Provide expert technical support to customers experiencing difficulties with phone setup and
configuration. - Troubleshoot and resolve a wide array of technical issues, such as network connectivity problems, device
compatibility issues, and software glitches. - Effectively communicate complex technical information to customers with varying levels of technical
expertise.
Education
Bachelor of Science - Information And Communication Technology
University of San Carlos Technological Center
Cebu City Central Visayas Philippines 04.2001 -
Skills
Cloud Engineering and Architecture
Timeline
Tech Architecture/Access Control Engineer
Accenture CIO - GAP, Resiliency & Sustainability
09.2023 - Current
Data Architect
Accenture CIO Adobe Experience Manager Platform
10.2021 - 08.2023
Cloud Application Developer
Accenture CIO Acces Control Security Compliance
01.2017 - 08.2021
Customer Service Representative
Qualfon - Tracfone
05.2016 - 11.2016
Bachelor of Science - Information And Communication Technology
University of San Carlos Technological Center
04.2001 -
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