Charles Jedrick V. Terrado

• Collected, tracked, and organized data to create valuable insights
• Increased client satisfaction through constant communication and addressing their needs promptly.
• Monitored and analyzed client feedback to identify opportunities for improvement and resolve current issues.
• Conducted weekly account reviews to identify areas for improvement and what to foresee in the next coming weeks.
• Established smooth communication channels between clients and team, ensuring all stakeholders are up to date in account matters.
• Leveraged AI tools and technologies for enhanced analytical capabilities and consistent quality results.
• Provided actionable insights to clients based on thorough analysis of complex datasets.

• Produced Weekly/Monthly reports using Microsoft Office and other Data driven tools and platforms.
• Extracted and interpreted data to identify new and old findings regarding the account.
• Provided actionable insights through comprehensive reports, meetings, and analysis of interpreted data.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality of work.
• Held weekly team meetings to inform team members on company updates and what's in store for them.
• Assessed the quality of weekly reports made by the team.
• Delegated tasks among members on a weekly basis.
• Faced operation or back end concerns and feedback.
• Attended and held meetings with counterparts abroad (US, EMEA,

APAC).

• Supported the team in delivery of quality features and slide decks to keep them updated in the field.
• Developed effective training materials, resulting in improved skillsets and job confidence.

• Leveraged advanced Excel functions and formulas to simplify bulk data sets, improving overall reporting speed and efficiency.
• Leveraged applications and tools to analyze, organize, and interpret data.
• Created weekly/monthly reports tailored specifically to what the Account Manager requires.
• Increased efficiency in report generation by utilizing AI tools and practice automation of repetitive tasks.
• Assessed report and the data generated to determine the best insights and action item to help grow the account.