Charles Tatoy
Lapu-Lapu City, Province Of Cebu,CEB
Summary
Seeking a role where I can leverage my skills to enhance customer satisfaction and drive company growth.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
3
3
years of professional experience
Work History
CSR
IPloy Staffing Solutions
05.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative (CSR)
Concentrix
08.2022 - 05.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative (CSR I)
Teleperformance
11.2021 - 07.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School - 1st Year - 4th Year, Old Curriculum
Sta. Rosa National High School
Sta. Rosa, Lapu-Lapu City, Cebu, 601504.2014
Elementary School - Grade 1 - Grade 6
Suba Elementary School
Suba, Sabang, Lapu-Lapu City, Cebu 601504.2010
Skills
- Logical approach to work
- Therapeutic
- Call center experience
- Customer service
- Computer proficiency
Timeline
CSR
IPloy Staffing Solutions
05.2024 - Current
Customer Service Representative (CSR)
Concentrix
08.2022 - 05.2024
Customer Service Representative (CSR I)
Teleperformance
11.2021 - 07.2022
High School - 1st Year - 4th Year, Old Curriculum
Sta. Rosa National High School
Elementary School - Grade 1 - Grade 6
Suba Elementary School
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