CHARLES RAYMOND SALES
La Trinidad
Summary
Dedicated, capacitated, and competent individual seeking a workplace to apply skills in sales and marketing, supervisory and coordination tasks, and administrative tasks. Goal is to contribute to the achievement of VMGOs and overall success of the company/agency.
Overview
13
13
years of professional experience
Work History
Hotel Operations Manager
Health 100 Ecolodge
12.2022 - Current
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
Manager
H&J Food Avenue Restaurant
10.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales and Marketing Manager
Health 100 Ecolodge
10.2020 - 03.2021
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
Administrative Assistant
Health 100 Ecolodge
01.2018 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Supervisor
Health 100 Ecolodge
09.2016 - 12.2017
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
All-Around Service Crew
Health 100 Restoreant
09.2015 - 08.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew
McDonalds Company
08.2011 - 04.2012
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor's Degree - Bachelor of Science in Hotel and Restaurant Management
Cordillera Career Development College (CCDC)
La Trinidad, Benguet01.2015
High School -
La Trinidad Central School
La Trinidad, Benguet01.2008
Elementary -
La Trinidad Central School
La Trinidad, Benguet01.2004
Skills
- Sales and Marketing
- Proficient in Microsoft Office
- Good communication skills
- Excellent coordination
- Organization and administrative tasks
- Able to work independently
- Front office operations
- Staff Training and Development
- Food and Beverage Management
- Reservation Management
- Customer Service
- Multitasking Abilities
Trainingsandseminars
- Leaders Strategic Planning, H100 Ecolodge, #358 Lower Magsaysay Avenue, Baguio City, 11/02/20
- Productivity Enhancement Seminar, H100 Ecolodge, #358 Lower Magsaysay Avenue, Baguio City, 07/01/19
References
- Efraem Calpo, Operations Manager, H100 Restoreant, 09399622525
- Gloria Magayam, Front Desk Supervisor, H100 Ecolodge, 09104453004
Personal Information
- Age: 34
- Place of Birth: La Trinidad, Benguet
- Date of Birth: 09/25/90
- Gender: Male
- Marital Status: Married
Timeline
Hotel Operations Manager
Health 100 Ecolodge
12.2022 - Current
Manager
H&J Food Avenue Restaurant
10.2021 - 11.2022
Sales and Marketing Manager
Health 100 Ecolodge
10.2020 - 03.2021
Administrative Assistant
Health 100 Ecolodge
01.2018 - 09.2020
Front Desk Supervisor
Health 100 Ecolodge
09.2016 - 12.2017
All-Around Service Crew
Health 100 Restoreant
09.2015 - 08.2016
Service Crew
McDonalds Company
08.2011 - 04.2012
High School -
La Trinidad Central School
Bachelor's Degree - Bachelor of Science in Hotel and Restaurant Management
Cordillera Career Development College (CCDC)
Elementary -
La Trinidad Central School
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