Extreme OS
Charles Formes
Registered Electronics Engineer
Makati City,NCR
Summary
Diversely Skilled Technical Engineer that helps you become the best in your business or be a pro in managing your network infrastructure.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
Work History
Technical Engineer
Datumstruct Ph. Inc.
Makati, Metro Manila
12.2019 - 04.2021
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support, including in-person and remote situations.
- Maintained service schedule for software and hardware.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Offered troubleshooting for Extreme and Fatpipe via voice and text chat, maintaining resolution rates of 100%.
- Provided technical support in both on-site and telephone consultations.
- Performed preventive maintenance on Extreme Core Switches, maintaining average uptime of 100%.
- Authored technical guidance explainers and whitepapers on Extreme for use by senior leadership.
- Rapidly identified and corrected system faults to minimize operational downtime of Extreme.
- Performed scheduled service work, including installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance of Extreme.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Diagnosed malfunctions in Extreme and EXOS/WING, directing support tickets to appropriate personnel for remediation.
- Oversaw quality assurance management and offered suggested recommendations.
- Designed system enhancements for assets within Enterprise, Healthcare and Government Industry operations.
- Monitored production operations for quality and compliance with standards.
- Analyzed project-related information and made recommendations based on discoveries.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Delivered 100% system uptime in production by implementing Extreme Core Networks.
- Oversaw testing of equipment and components to check for defects.
- Assessed expected technical challenges and developed proactive solutions.
- Developed suggestions for technical process improvements to optimize resources.
- Collaborated with leadership staff to determine appropriate budgets.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Applied advanced skills in Network Management to produce High Quality and Redundant Network Infrastructure.
Presales Engineer
Datumstruct Ph. Inc.
Makati, Metro Manila
12.2019 - 04.2021
- Presented proposals to customers at industry events, such as conferences and trade shows.
- Collaborated with bid project team to assemble proposals and produce customer-facing materials.
- Communicated directly with potential customers, fielding initial calls to elicit full business proposals.
- Liaised with suppliers and third-party service vendors to maintain accurate, up-to-date pricing list for sourced components.
- Maintained compliance for all projects, confirming adherence to Techinal regulations.
- Formed strong bonds with customers' on-site technical staff to foster trust and retain business relationships.
- Coordinated with third-party stakeholders to draft multi-provider bids and proposals.
- Translated client requirements into documentation for product management teams, producing all necessary ephemera.
- Achieved and retained governmental certifications and clearances including Safety Officer and Professional Electronics Engineer and Technician.
- Created technical diagrams for proposals using Iris.
- Led bid planning from strategic formulation phase through final validation and submission.
- Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
- Managed technical integration, systems engineering program management, customer support and program management.
- Analyzed marketing data, including market trends, competitor performance and product strengths.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Provided sales forecasts for all product sales opportunities within assigned accounts.
- Developed and implemented pursuit plans for all opportunities within assigned key accounts.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Supported market research activities, including metrics and requirements development and risk management.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Aftersales Engineer
Datumstruct Ph. Inc
Makati, Metro Manila
12.2019 - 04.2021
- Worked closely with Client's IT Head to maintain optimum levels of communication to effectively and efficiently complete projects.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Conducted research, gathered information from multiple sources and presented results.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to vendor support.
- Delivered Extreme to customer locations within specific timeframes.
- Developed team communications and information for meetings.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Carried out day-day-day duties accurately and efficiently.
Temporary Product Manager
Datumstruct Ph. Inc
Makati, Metro Manila
02.2021 - 04.2021
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Consulted with buying personnel to determine projected demand for products and services.
- Championed customer experience through expert analyzation and communication.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Assessed vendor products and maintained positive vendor relations.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Boosted customer base penetration by devising creative promotional approaches.
- Worked with marketing teams to create, deploy and optimize effective campaigns for Enterprise, Healthcare and Government clients.
- Spearheaded collaborative efforts between Sales and Marketing to bring products to market.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Thrived in fast-paced, highly-adept team of Sales and Technical to develop and prioritize product features and build product roadmap.
- Consulted with product development teams to enhance products based on customer data.
- Accomplished industry-leading successes for Extreme customers through Great Service.
- Reduced project downtime by inspecting Extreme products for quality and adherence to client requirements.
- Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Education
Bachelor of Science - Electronics And Communications Engineering
Far Eastern University
Sampaloc, Manila 06.2013 - 03.2019
Skills
IP Routing and Switching
Wireless Infrastructure Management
Cloud Management
Network Management Software
Product Presentation
Product Training
Troubleshooting and Support
Network Design
Product Implementation
Remote support
Technical Documentation
System Upgrade Design
System Analysis
Design assistance
Change Management
Troubleshooting and resolution
Risk Assessments
Implementation planning
Strategy development
Planning and Coordination
Detail-oriented
Interpersonal Communication
SNMP monitoring
Routing protocol expertise
Cisco equipment familiarity
VLAN aggregation
Port security knowledge
Security architecture and technologies
QoS/CoS expertise
8021x experience
Subnetting expertise
Networking protocol expertise
Avaya proficiency
Network security architecture
Cisco switching expertise
IP address structure
Network security systems
Enterprise WiFi management
WAN Acceleration technologies
OSPF routing
EIGRP routing
Network device monitoring
Layer-2/3 protocols
System integration
Verbal and written communication
Strong troubleshooting skills
Dashboard creation and configuration
Cisco IOS mastery
Organized and detail-oriented
Network performance monitoring
IP multicast structure
LAN switching technologies
Network Troubleshooting
IT best practice framework expertise
Packet trace analysis
Effective communication
Excellent presentation skills
Software load balancer expertise
IPv6 technologies
Catalyst and Nexus familiarity
MPLS VPN implementation
Project Management
Firewall functionality
Networking and routing protocol expertise
IP Services
Root Cause Analysis
Information security technology
Ether Channel mastery
Datacenter network implementations
PVST and MST knowledge
Proactive and team player
Network architecture understanding
Technical Support
Collaborative ability
Cisco router and switch security
Infrastructure solutions
Microsoft Office proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of IT in the development of DICT Command and Control Center.
- Documented and resolved Defective devices which led to RMA.
- Supervised team of 3 staff members.
- Designed, Installed and/or Configured Network Infrastructure and SD-WAN Projects for:
- DICT, NGCP, MMDA, QMMC, VMC, RMC, NCH, NCMH, Aboitiz Jebsen, Restaurants, City State Bank, BDO, Ateneo De Manila, UAP, Wendy's, Contis, LGUs etc.
Affiliations
Institute of Electronics Engineers of the Philippines (IECEP )
Software
Extreme Wing OS
Extreme 200 Series OS
Extreme Cloud IQ
Extreme Management Center
Fatpipe Orchestrator
Cisco OS
Iris
IP Phones
Video Wall
Alarms and Sensors
Out of Band Manager
AutoCad
CCTV
Certification
Licensed Electronics Engineer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Business
Network Infrastructure
Electronics
Marketing
Sales
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Extreme Sales Specialist - Overview Certificate
08-2021
Temporary Product Manager
Datumstruct Ph. Inc
02.2021 - 04.2021
Extreme Design Specialist - IP Campus Certificate
01-2021
Certified Safety Officer 1
11-2020
Extreme Sales Specialist - Switching Certificate
06-2020
Extreme Sales Specialist - Software Certificate
03-2020
Extreme Sales Specialist - Data Center Certificate
01-2020
Extreme Certified in Customer Vision Selling Foundation
01-2020
Technical Engineer
Datumstruct Ph. Inc.
12.2019 - 04.2021
Presales Engineer
Datumstruct Ph. Inc.
12.2019 - 04.2021
Aftersales Engineer
Datumstruct Ph. Inc
12.2019 - 04.2021
Licensed Electronics Engineer
10-2019
Licensed Electronics Technician
10-2019
Bachelor of Science - Electronics And Communications Engineering
Far Eastern University
06.2013 - 03.2019