Charles Emmanuel M Demain
Summary
Charles Emmanuel M. Demain, graduate of Lyceum of the Philippines University Manila with a Bachelor of Science in International Hospitality Management specializing in Culinary Arts and Kitchen Operations. With a background in culinary education, experience as a Financial Analyst, and a passion for entrepreneurship, I bring a unique blend of skills and expertise to the table.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
IQor Dasmariñas
05.2025 - Current
- Led technical support initiatives to enhance customer satisfaction and streamline issue resolution processes.
- Mentored junior team members, fostering skill development and improving overall team performance.
- Spearheaded efficiency improvements in troubleshooting procedures, reducing average resolution time.
- Developed training materials for new hires, ensuring consistent knowledge transfer and onboarding success.
- Collaborated with cross-functional teams to address complex technical issues and implement effective solutions.
- Monitored system performance, identifying potential issues to prevent service disruptions proactively.
- Implemented feedback loops to continuously improve customer support practices and outcomes.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Cook / Private Presidential Cook
Malacañang Palace
02.2020 - 12.2024
- In charge of safety and sanitation for the first family, primary duties include preparing food before meal service begins, setting up and stocking kitchen stations and plating cooked foods.
- Prepared and executed diverse menus for formal events, ensuring adherence to culinary standards.
- Supervised kitchen staff, providing training and guidance on food preparation techniques.
- Developed innovative recipes that enhanced dining experiences for dignitaries and guests.
- Collaborated with event planners to customize meal options aligned with dietary restrictions and preferences.
- Streamlined kitchen operations by implementing efficient food storage and inventory management practices.
R&D Chef / Pastry Chef R-IV A
BreadTalk PH
01.2021 - 01.2023
- The Research and Development (R&D) Chef creates new recipes to improve food product from the organisation.
Corporate Financial Analyst
JP Morgan Chase & Co.
01.2019 - 01.2020
- Consolidating and analyzing financial data, taking into account company’s goals and financial standing.
Junior/Investment Analyst
JP Morgan Chase & Co.
01.2017 - 01.2019
- In charge of minor Financial and Investment Analysis for the company.
Account Manager
Sykes Global Asia PH
01.2016 - 01.2017
- Liason Officer between the Company and the Client Company. In charge of the Account for business process.
Education
BS - International Hospitality Management with specializations Culinary Arts and Kitchen Operations
Lyceum of the Philippines University
01.2024
BS - Tourism Management
Colegio de San Juan de Letran
01.2018
Master of Arts - CULINARY ARTS
CULINARY INSTITUTE OF AMERICA
1946 Campus Dr, Hyde Park, NY 12538, United States12-2019
Skills
- Research and Development
- Restaurant Valuation
- F&B Management
- Advance Patisserie
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food safety and sanitation
- Knife skills
- Cooking techniques
- Fundamental analysis
- Financial statement analysis
- Valuation techniques
- Company profiling
Awards
Philippine Culinary Cup / Asian Fusion 2017 CHAMPION, Le Creation de Cuisiner / 2018 1st Place
Contacts
- +639 9445 68272
- Cemdemain14@gmail.com
- Www.phculinaryguild.com
- Blk 1 Lot 53 AP Mollar St Seamens Village Dasmariñas Cavite 4114 PH
Timeline
Technical Support Representative
IQor Dasmariñas
05.2025 - Current
R&D Chef / Pastry Chef R-IV A
BreadTalk PH
01.2021 - 01.2023
Cook / Private Presidential Cook
Malacañang Palace
02.2020 - 12.2024
Corporate Financial Analyst
JP Morgan Chase & Co.
01.2019 - 01.2020
Junior/Investment Analyst
JP Morgan Chase & Co.
01.2017 - 01.2019
Account Manager
Sykes Global Asia PH
01.2016 - 01.2017
BS - Tourism Management
Colegio de San Juan de Letran
BS - International Hospitality Management with specializations Culinary Arts and Kitchen Operations
Lyceum of the Philippines University
Master of Arts - CULINARY ARTS
CULINARY INSTITUTE OF AMERICA
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