Charlene Mae L. Fabregas
Customer Service Assistant
Summary
Experienced office management professional seeking a position in a stable company that offers growth opportunities. Proven track record of streamlining processes and increasing efficiency. Skilled in delivering exceptional administrative support, with excellent organizational abilities and attention to detail. Adaptable to changing priorities and dedicated to fostering a positive work environment. Ready to make a valuable impact in an organization that values professionalism and continuous improvement.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Customer Service Associate
Tangent Solutions Inc.
04.2021 - Current
- Answering incoming calls from different merchants.
- Answering incoming emails about the concerns of merchants.
- Provide for the needs of merchants.
- Listening to customers' concerns and handling complaints and returns.
- Giving detailed explanations of services or products Working with a sales team to create better methods to address customer complaints.
- Reviewing customer accounts and transactions while resolving issues.
Encoder (Under Contract)
Staff Alliances
06.2018 - 06.2019
- Company Overview: Client: Bank of Commerce
- Provide assistance to one's superior by encoding the right information or data needed.
- Encode the necessary data in a complete, accurate, and organized manner that is important to the needs of the company or any entity.
- Report and provide accurate data to one's superior.
- Organize and maintain files and databases, ensuring all records are up-to-date and easily accessible.
- Perform regular data entry tasks, including updating information, creating new records, and deleting obsolete ones.
Telemarketing Representative (Project Based)
SmartQ System Co., Inc.
11.2017 - 04.2018
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
On-The-Job Training
Universal Robina Corporation
01.2016 - 03.2016
- Do typing and encoding letters, reports, and documents, etc.
- Attend to the phone calls and other communications within the office.
- Do some filing and record-keeping for the division.
- Installed URC's standard software on brand new desktop PCs and laptops.
- Collaborate with team members to ensure data accuracy and consistency across all systems.
- Identify and report any data-related issues or concerns to the appropriate supervisor.
On-the-Job Training
Commission on Population
06.2015 - 09.2015
- Do typing and encoding letters, reports, and documents, etc.
- Attend to the phone calls and other communications within the office.
- Do some filing and record-keeping for the division.
- Do some activities that may be assigned from time to time.
- Adhere to the company's data entry and security policies, ensuring the confidentiality and integrity of information.
- Prioritize and meet deadlines for assigned tasks, handling multiple projects simultaneously.
Education
BSBA - Marketing
Rizal Technological University
01.2011 - 2017.01
Secondary - undefined
Andres Bonifacio Integrated School
01.2007 - 2011.01
Primary - undefined
Andres Bonifacio Integrated School
01.2001 - 2007.01
Skills
- Proficient in MS Word
- Proficient in Excel
- Proficient in PowerPoint
- Computer Literate
- Eager To Embrace Challenges
- Adaptable Learning Ability
- Committed Professional
- Diligent Worker
Skills And Qualities
- Familiarity with MS Word, Excel and Powerpoint
- Willing to take new Challenges
- Fast – learner
- Dedicated and hardworking individual
Personal Information
- Age: 30
- Place of Birth: Mandaluyong City
- Height: 5'3"
- Weight: 54 kls.
- Father's Name: Malony Fabregas
- Mother's Name: Lydia Fabregas
- Date of Birth: 07/15/94
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Certification
RTU Junior Marketing Association “Marketing: Your Way To Boundless Opportunities” Certificate of Participation September 16, 2013 at Tanghalang Pasigueno
Character References
Ms. Ella Dela Cruz-Lofamia
Universal Robina Corporation – Asset Management Specialist
(0998) 8400136
Ms. Darnette Joy Nonesco
Bank of Commerce – Account Coordinator
(0905) 3709015
Ms. Christine Anne Dimayuga
Tangent Solutions Inc. - Customer Service Representative
(0927) 6808644
Timeline
Customer Service Associate
Tangent Solutions Inc.
04.2021 - Current
Encoder (Under Contract)
Staff Alliances
06.2018 - 06.2019
Telemarketing Representative (Project Based)
SmartQ System Co., Inc.
11.2017 - 04.2018
On-The-Job Training
Universal Robina Corporation
01.2016 - 03.2016
On-the-Job Training
Commission on Population
06.2015 - 09.2015
RTU Junior Marketing Association “Unli MKTG 15” March 15, 2015 at Mandaluyong Gymnasium
03-2015
RTU Junior Marketing Association in Partnership with A.T.I and adobo Magazine “#Throwback: Bringing Back The Conventional Marketing And Commence The Ground Breaking Trends Today” March 07, 2014 at Mandaluyong Gymnasium
03-2014
RTU Junior Marketing Association “Marketing: Your Way To Boundless Opportunities” Certificate of Participation September 16, 2013 at Tanghalang Pasigueno
09-2013
BSBA - Marketing
Rizal Technological University
01.2011 - 2017.01
Secondary - undefined
Andres Bonifacio Integrated School
01.2007 - 2011.01
Primary - undefined
Andres Bonifacio Integrated School
01.2001 - 2007.01
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