Charlene Lajom Mogawan

I specialize in providing exceptional hospitality to VIP guests, ensuring their every need is met with personalized care. From warmly welcoming and entertaining guests to anticipating their preferences through attentive observation, I create a tailored experience that exceeds expectations. My responsibilities extend to serving gourmet meals and beverages during breakfast, afternoon tea, and cocktail hours, all delivered with exquisite attention to detail. Additionally, I meticulously manage inventory levels of both dry and wet goods, guaranteeing seamless service and an unparalleled experiences for our guests.

-Responsible for checking in passenger and creating boarding passes.

- Assisted airport personnel in handling special situation concerning passengers with special needs and oversized luggage.

-Often asked to assist customers who started off angry but were eventually taken care of.

-Worked with airline security to handle passengers who showed up on government on fly lists.

I manned the concierge and front desk, handling various administrative tasks such as managing paperwork for OWWA documents, DOT daily reports, health declaration forms, and backup reports, ensuring efficient operations. Additionally, I greeted Residence Club guests warmly, providing detailed explanations of the services available at the Membership Lounge. In both roles, I meticulously performed opening and closing procedures to guarantee prompt and efficient service for guests. Moreover, I was responsible for encoding monthly food and drink inventories for the VIP lounge area, contributing to the seamless operation of the Residence Club.