Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Charlene Ursolum

Summary

A compassionate and empathetic individual with a strong commitment to providing exceptional support and care. Well-versed in fundamental caregiving principles, with a proven ability to assist with daily living activities and address diverse needs. Dedicated to making a positive impact on the lives of individuals through personalized, attentive care. Eager to grow and learn in a supportive environment, while offering a patient and understanding approach. Equipped with a solid understanding of human behavior, focused on ensuring a safe, positive living space. Ready to apply and further develop interpersonal and organizational skills in a support worker role.

Overview

6
6
years of professional experience

Work History

Room Attendant

Treasury Casino and Hotel
06.2024 - Current
  • Greeting guests and responding to queries
  • Perform rotation cleaning duties as required
  • Make beds, change sheets, remove and replace used towels and toiletries
  • Vacuum, clean, dust and polish guest rooms
  • Stock and sort supplies
  • Reporting any technical issues and maintenance needs

Housekeeping Supervisor

The Constance Hotel
02.2024 - Current
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
  • Allocating rooms
  • Providing guests request

Caregiver for People With Dementia and ASD

Independent Employer
04.2023 - 07.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patients' personal space.

Room Attendant

Mantra on Mary
05.2021 - 08.2021

Housekeeping Supervisor

Brisbane Sky Tower
10.2020 - 05.2021

Room Attendant

Brisbane Sky Tower
07.2019 - 10.2020

Room Attendant

Quest Apartment Hotel
03.2019 - 05.2020

Education

Hotel and Restaurant Management -

International School of Asia and the Pacific
01.2015

Skills

  • Operation Monitoring
  • Management of Material Resources
  • Negotiation
  • Service Orientation
  • Compassion
  • Problem Solving
  • Time management
  • Interpersonal skills
  • Organization
  • Patience
  • Persuasion
  • Housekeeping
  • Judgment & Decision Making
  • Adaptability
  • Critical thinking
  • Computer proficient
  • Easy to learn and willing to be trained
  • Management of Personnel Resources
  • Instructing

Languages

English
Filipino

References

Joji Oka

jojijanssen@gmail.com

0434 145 941


Ellie Ramos

eliboy08@yahoo.com

0410 874 870


Timeline

Room Attendant

Treasury Casino and Hotel
06.2024 - Current

Housekeeping Supervisor

The Constance Hotel
02.2024 - Current

Caregiver for People With Dementia and ASD

Independent Employer
04.2023 - 07.2023

Room Attendant

Mantra on Mary
05.2021 - 08.2021

Housekeeping Supervisor

Brisbane Sky Tower
10.2020 - 05.2021

Room Attendant

Brisbane Sky Tower
07.2019 - 10.2020

Room Attendant

Quest Apartment Hotel
03.2019 - 05.2020

Hotel and Restaurant Management -

International School of Asia and the Pacific

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Charlene Ursolum