CHARLENE SARTURIO
BUHI CAMARINES SUR
Summary
Outgoing and dedicated individual with years of experience streamlining the restaurant and customer experience. Committed to serving as the face of the restaurant while working as part of the team to ensure the best possible customer experience. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
SUPERVISOR
PIATTO RESTAURANT, ALFA CO.
Riyadh
06.2023 - 06.2024
- Managing a diverse team of FOH and BOH restaurant staffs
- Managed ordering of food, supplies and beverages as well as inventory control and auditing of stockroom
- Maintained and developed a superb dining experience for guests
- Ensure employees are motivated and productive.
HOST
THE CHEESECAKE FACTORY ABU DHABI
Abu Dhabi
08.2019 - 05.2023
- Developed and maintained positive customer relations by greeting and seating guest as they enter the restaurant
- Directed customers to outdoor seating areas bar, and restrooms
- Managing customer queries and concerns on the phone and in person, transferring customers to management as required
- Tidied and organized hostess space, restaurant waiting area and clean front windows and glass door.
Guest Service Associate
Sharjah Golf
Sharjah
03.2015 - 03.2017
- Provided guests with information about local attractions, restaurants, and transportation options.
- Processed payments for guest stays and other services rendered.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
- Resolved any customer complaints or issues professionally and efficiently.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Coordinated with housekeeping staff regarding room status changes throughout the day.
Education
BACHELOR OF SCIENCE - Tourism Management
Gordon College
OLONGAPO CITY01.2014
CERTIFICATE IN COMPUTER SECRETARIAL -
University of Saint Anthony
BICOL01.2009
Skills
- Management
- Microsoft Windows
- Front of the House Management
- Inventory Control
- Customer Experience
- Staff Management
- Business Development
- Schedule development
- Goal-Oriented
Languages
- Filipino
- English
References
- MR. JONATHAN NOROTSKY, jnorotsky@alfa.com.sa
- MR. RIMON DOKSH, Rimon.doskh@alshaya.com
Timeline
SUPERVISOR
PIATTO RESTAURANT, ALFA CO.
06.2023 - 06.2024
HOST
THE CHEESECAKE FACTORY ABU DHABI
08.2019 - 05.2023
Guest Service Associate
Sharjah Golf
03.2015 - 03.2017
BACHELOR OF SCIENCE - Tourism Management
Gordon College
CERTIFICATE IN COMPUTER SECRETARIAL -
University of Saint Anthony
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