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CHARLENE ANNE RAGOS
Quezon City, Metro Manila,00
Summary
Dynamic professional with a proven track record at Concentrix Corporation, enhancing customer satisfaction and loyalty through exceptional service and rapport development. Skilled in multitasking and communication, adept at resolving account issues and mentoring teams. Demonstrates strong adaptability and interpersonal skills, contributing to continuous improvement and client satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Concentrix Corporation
02.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty.
Account Associate
VXI Global Solutions
09.2022 - 01.2024
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Mentored junior associates in effective account management techniques, fostering a culture of continuous learning and development within the team.
Education
Bachelor of Science - Environmental Science
Technological University of The Philippines
Manila, Metro Manila, Philippines 04.2001 -
High School Diploma -
New Era University
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Commonwealth High School
Quezon City, Metro Manila, Philippines 04.2001 -
Primary -
Manuel L. Quezon Elementary School
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Multitasking Abilities
Interests
Travelling
Gaming
Timeline
Retail Sales Associate
Concentrix Corporation
02.2024 - Current
Account Associate
VXI Global Solutions
09.2022 - 01.2024
Bachelor of Science - Environmental Science
Technological University of The Philippines
04.2001 -
High School Diploma -
New Era University
04.2001 -
High School Diploma -
Commonwealth High School
04.2001 -
Primary -
Manuel L. Quezon Elementary School
04.2001 -
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