Charlene Monticillo
Cagayan De Oro Misamis Oriental
Summary
Proven in delivering exceptional customer service and teamwork, my tenure at Ember Grillery showcased my ability to handle high-pressure situations with grace, enhancing guest experiences. Expert in time management and problem-solving, I consistently contributed to a positive, efficient work environment, driving repeat business and maintaining high service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
SM Department Store
07.2021 - 10.2023
Waitress
Ember Grillery
08.2019 - 09.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate
Our Home
05.2016 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business
Education
HOTEL AND RESTAURANT MANAGEMENT
Liceo De Cagayan University
Carmen Cagayan De Oro CitySkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
NC11
Timeline
Sales Associate
SM Department Store
07.2021 - 10.2023
Waitress
Ember Grillery
08.2019 - 09.2021
Sales Associate
Our Home
05.2016 - 12.2019
NC11
HOTEL AND RESTAURANT MANAGEMENT
Liceo De Cagayan University
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