CHARLENE LOPEZ SAMPILO
Legazpi,Albay
Summary
A seasoned business finance manager with 10+ years of managing full-cycle financial operations and AP/AR processes using Xero and QuickBooks. I help companies maintain financial accuracy while streamlining operations, achieving 100% accuracy in monthly reconciliations and 98% on-time payment rates. Commerce degree with an accounting major from the University of St. La Salle.
Overview
11
11
years of professional experience
Work History
Business Operations Manager
Boyd Creative Pty Ltd
02.2015 - 03.2025
- Prepared monthly financial reports (P&L, balance sheet, cash flow) to inform executive decision-making and streamline budget planning.
- Managed full-cycle accounts payable/receivable and monthly reconciliations in Xero, ensuring 100% accuracy in financial operations and enhancing financial integrity.
- Led remote team, overseeing recruitment, onboarding, and performance evaluations to optimise team effectiveness.
- Implemented communication protocols that reduced average issue resolution time by 95%
- Coordinated executive calendars and facilitated high-priority meetings for company directors
- Developed and implemented strategic social media campaigns that increased client engagement
Administrative Manager
Boyd Creative
01.2014 - 02.2019
- Negotiated vendor contracts with publishers, reducing content placement costs by more than 50% while maintaining quality standards.
- Streamlined payment processing for freelancers and publishers, ensuring 100% on-time payments over 6 months to enhance supplier relationships.
- Developed and maintained client invoicing processes, resulting in a 98% on-time payment rate to improve cash flow.
- Implemented quality control procedures that reduced content revision requests by 90%.
- Coordinated content marketing operations with freelance creators for multiple client campaigns, ensuring timely delivery and alignment with client goals.
Customer Service & Social Media Manager
SavvySME Pty Ltd
01.2014 - 12.2015
- Developed social media content strategy across platforms, elevating follower engagement.
- Served as primary contact for client inquiries, achieving high satisfaction rating.
- Collaborated with the management team to implement solutions for operational challenges, improving workflow efficiency
- Coordinated communications and scheduling as executive assistant to CEO, ensuring streamlined operations.
Education
Bachelor of Science - Commerce, Major in Accounting
University of St. La Salle
Bacolod CitySkills
- Xero
- QuickBooks
- Excel
- Microsoft Office Suite
- Asana
- Trello
- Process optimisation
- Documentation management
- Executive support
- Client management
- Business communication
- Presentation skills
- Cross-functional collaboration
- Dispute resolution
- Team performance optimisation
- Content strategy development
- Content proofreading
- Quality assurance
Timeline
Business Operations Manager
Boyd Creative Pty Ltd
02.2015 - 03.2025
Administrative Manager
Boyd Creative
01.2014 - 02.2019
Customer Service & Social Media Manager
SavvySME Pty Ltd
01.2014 - 12.2015
Bachelor of Science - Commerce, Major in Accounting
University of St. La Salle