Charlene Facun
Mabalacat Pampanga,PAM
Summary
Customer-centric professional with 6 years of experience in customer service roles. Proficient in providing top-tier support across various channels, including email, phone, and live chat. Skilled in problem-solving, conflict resolution, and building rapport with customers. Strong communication skills, coupled with a proactive approach to meeting and exceeding customer expectations. Dedicated to delivering exceptional service and contributing to the overall success of the team.
Overview
8
8
years of professional experience
Work History
Email Sales and Support Agent
Sutherland Global
06.2023 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Handling incoming customer inquiries, issues, and complaints received via email promptly and professionally.
- Developing a deep understanding of the company's products or services to effectively address customer questions and concerns.
- Escalating complex issues to higher-level support teams or management when necessary, ensuring timely resolution.
Customer Service Representative
IQOR
03.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressing customer inquiries, concerns, and complaints via various communication channels such as phone, email, live chat, or social media promptly and professionally.
Customer Care Representative
Alorica
10.2016 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science - Education
St. Rose College Educational Foundation Inc
03.2015
Skills
- Customer Assistance
- Sales Training
- Technical Support
- Microsoft office (suite)
- Technical Proficiency
- Attention to Details
- Strong Written Communication
- Analytical Skills
Timeline
Email Sales and Support Agent
Sutherland Global
06.2023 - Current
Customer Service Representative
IQOR
03.2022 - 05.2023
Customer Care Representative
Alorica
10.2016 - 02.2021
Bachelor of Science - Education
St. Rose College Educational Foundation Inc
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