Charlemagne Glaze Dilan
.
Manila, Philippines
Summary
A fresh graduate tourism student with broad knowledge in hospitality and customer-related services is dedicated to delivering exceptional service. A reliable individual with excellent adaptability skills is committed to improving her abilities for a prospective career of growth, utilizing the professional skills she has acquired in the hospitality industry.
Personal information
Date of Birth: November 8, 2000
Age: 23 years old
Place of Birth: Philippines
Nationality: Filipino
Gender: Female
Civil Status: Single
Overview
4
4
years of professional experience
7
7
Certifications
Work History
FOOD & BEVERAGE INTERNSHIP
.
2022.03 - 2022.03
200 hours of remote supervised training through the HTE Network, instructed on what to do while serving guests, and performed actual food presentations with basic knowledge of delivering service, designing attractive menus, memorization of menus, and equipment.
Housekeeper Manager
.
2018.01 - 2019.01
On-the-job training in the housekeeping department exposed me to basic knowledge of housekeeping management. Trained in providing customer service and assisting with clean-up activities and functions. Ensuring a high degree of cleanliness and tidiness in a short period of time. Includes maintaining cleanliness, making proper bedding, anticipating guest needs, providing services, greeting every guest with enthusiasm, and arranging the supplies needed for every room.
Education
Bachelor of Science - INTERNATIONAL TRAVEL AND TOURISM MANAGEMENT
Lyceum of The Philippines University
Cavite Phillippines 2001.04 -
Skills
Knowledgeable in hotel management - housekeeping
Vague familiarity in terms of organizing events
General knowledge of organizing tours or events and allocating the right resources under client requests
Ability to work unsupervised and deliver quality work after training
Willing to extend my knowledge in any field related to hospitality management
Strong adaptability skills and can obtain information needed
Possessing a heart for customer service and the ability to resolve issues in a calm and constructive manner
Compelling communication skills oral and written
Certification
Certified in Hospitality Supervisor at American Hospitality Academy
Timeline
FOOD & BEVERAGE INTERNSHIP
.
2022.03 - 2022.03
Housekeeper Manager
.
2018.01 - 2019.01
Bachelor of Science - INTERNATIONAL TRAVEL AND TOURISM MANAGEMENT
Lyceum of The Philippines University
2001.04 -