Charlemagne Nicole David
Cebu City
Summary
Experienced Project Manager, Account Executive, and Admin Virtual Assistant with 4+ years in marketing agencies, managing client projects, tasks, and timelines. Skilled in task organization, progress tracking, and deadline management. Strong background in client communication, campaign reporting, and team coordination to ensure smooth project execution. Proficient in project management tools and process optimization for maximum efficiency.
Overview
4
4
years of professional experience
Work History
Social Media Account Executive
Eight Clients
03.2023 - Current
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Conducted market research to identify trends, competitor insights, and opportunities for growth within the industry sector.
- Optimized digital advertising efforts through continuous A/B testing, audience segmentation, and keyword analysis.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Established a strong social media presence for clients by creating engaging content for various channels that resonated with their target audience.
- Collaborated with cross-functional teams to ensure cohesive marketing strategies and consistent messaging.
- Created and analyzed performance reports, providing key insights and recommendations to optimize client campaigns and identify areas for improvement.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Implemented content calendar to ensure timely and organized posting across all channels.
Account Executive
Australia Equity Group
06.2022 - 03.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Gathered client information to secure accounts, verify payments and identify special requirements
- Identified client needs to achieve service levels that met and exceeded expectations
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs
- Resolved issues promptly to drive satisfaction and enhance customer service
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints
- Reviewed and proofread campaign structure files, market research files, ad copies, and weekly reports to be sent to the client
Project Manager
Best Office Staff Client: Blue Meta
10.2022 - 02.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Outreach Manager
Australia Equity Group
10.2021 - 06.2022
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Executed strategies to generate qualified leads through sending proposals to prospects
- Handled daily tasks and data entry using Google sheets (CRM), Docs, ClickUp, etc
- Organized files and created documented procedures to further enhance the delivery of tasks
Team Leader POC
Tech Mahindra
04.2021 - 10.2021
- Tracked, measured and reported on trends for team performance analysis and decision making
- Mentored and guided agents to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Facilitated training for associates through daily coaching and regular performance appraisals
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Coordinated weekly meetings for internal and external groups
Subject Matter Expert
Tech Mahindra
01.2021 - 04.2021
- Facilitated process development with the implementation of standard best practices
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness
- Improved agent productivity and efficiency through system training and support
- Monitored and tracked user progress to identify improvement opportunities
- Collaborated with the training department and team leaders to ensure the process knowledge of the new hires is executed correctly with proper guidance
Associate Customer Support
Tech Mahindra
10.2020 - 01.2021
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved customs clearance issues over the phone with over 60-98 customers daily
- Increased efficiency and team productivity by executing operational best practices
- Ensured the customer's paperwork are processed and cleared to Customs
Education
Senior High School Graduate - Accountancy, Business, and Management
University of San Jose Recoletos
Cebu City03.2020
Skills
- Social Media Management
- Project management
- Data Entry
- Admin Assistance
- Community engagement
- Quality Assurance
- Social media strategy
- Customer Service
- Market research
- Communication
- Influencer collaboration
Tools
- Google Workspace (Suite)
- MS Office
- Slack
- Zoom
- Google Meet
- ClickUp
- Wrike
- Teamwork
- Accelo
- Trello
- Sprout Social
- Hootsuite
- Agency Analytics
- DashThis
- ChatGPT
- Google Gemini
- Midjourney
- Predis.ai
- Canva
- PhraseExpress
- LastPass
- Open VPN
- Cyberghost
- AnyDesk
- Upwork
Timeline
Social Media Account Executive
Eight Clients
03.2023 - Current
Project Manager
Best Office Staff Client: Blue Meta
10.2022 - 02.2023
Account Executive
Australia Equity Group
06.2022 - 03.2023
Outreach Manager
Australia Equity Group
10.2021 - 06.2022
Team Leader POC
Tech Mahindra
04.2021 - 10.2021
Subject Matter Expert
Tech Mahindra
01.2021 - 04.2021
Associate Customer Support
Tech Mahindra
10.2020 - 01.2021
Senior High School Graduate - Accountancy, Business, and Management
University of San Jose Recoletos
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