Charizze Pangadlo

Work History

Group Coordinator/Product Engineer

Amzen Industries, Inc

Quezon City

06.2014 - Current

Main role is to help/assist the team with scheduling of activities/travel, transaction flow management, shipment/logistics, delivery planning and processing purchase orders, billing and invoicing, and communication link between department manager and engineers.
Acts as primary customer resource for calls and e-mails when team member is out of office.
Cascade clients email and message to respective team members to ensure all communications are timely addressed and responded.
Establish partnership with each member of team to maximize selling time, ensure accurate orders, achieve high level of customer satisfaction and ultimately be strong contributor to achievement of department and company's sales volume goal.
Help assemble sales proposals, presentations, agreements, and generating sales reports, scheduling/coordinating logistics for internal meetings, and processing customer invoices, price quotes, and transactions.
Maintain and update monthly sales report.
Maintain department's transactions list and ensure its complete delivery, invoicing, and frequent coordination with accounting department for payments.
Ensure/verify that all purchase orders details, terms and conditions are correct against our submitted proposal/quotation. Confirm and input orders including interacting with client and vendors to finalize orders. Access and verify bids/orders of some client from Ariba, SAP, SUS and other network/system.
Update and maintain database for clients such as company name, address, contact person/number, email address and other pertinent information.
Prepare/assemble proposals for selected products and submit pertinent documents/manuals.
Coordinate, organize, record, monitor, and report appointments/meetings of all department team members.
Provide comprehensive filing system and updated documents for department.
Arrange/schedule meeting, hotel & travel bookings, and request for travel allowance/budget, vehicle and other necessary tool/equipment specified by the department team member.
Prepares proposal and quotation to clients based on inquiries and requirements. Assist on bid preparations and submission for huge project bid tenders. Observe updated lists of tendered bids and submitted proposals and provides weekly update to ESG Manager / President / Chairman for won bids, lost bids and pending and un-awarded proposal.

Customer Service Representative

Teletech Bacolod

Bacolod City

05.2010 - 12.2012

Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Tracked customer service cases and updated service software with customer information.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Utilized customer service software to manage interactions and track customer satisfaction.
Handled customer inquiries and suggestions courteously and professionally.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Developed customer service policies and procedures to meet and exceed industry service standards.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer service orders promptly to increase customer satisfaction.
Implemented and developed customer service training processes.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Enhanced productivity levels by anticipating needs and delivering outstanding support.

Summary

Overview

Work History

Group Coordinator/Product Engineer

Customer Service Representative

Education

Bachelor of Science - Electronics And Communications Engineering

Skills

Timeline

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