Charizza Mae Tinambacan
Davao city,XI
Summary
Customer-focused professional excelling in personalized service and specialty beverage preparation. Delivers exceptional experiences during high-volume periods and special events. Maintains composure and a positive attitude, ensuring customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Master Barista
Complex Le Meridien and The Westin
Manama, Bahrain
05.2025 - 03.2026
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained calm demeanour during high-volume periods and special events.
- Maintained highest standards of conduct and personalised customer service.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Manage all staff training, weekly schedules.
- Monitoring monthly stock inventory.
- Develop and implement strategies to achieve sales target and profitability.
Food and Beverage Supervisor
IHG - Crowne Plaza
Diplomatic Area , Bahrain
07.2023 - 04.2025
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Facilitated a positive working environment, recognising and rewarding staff achievements to motivate the team.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
- Coordinated with the kitchen team to ensure timely preparation and delivery of high-quality dishes.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Barista Instructor
Pastry Arts Academy Philippines
Davao city, Philippines
06.2019 - 05.2023
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Developed recipes and training courses in line with industry standards.
Store Manager
Breadtalk Philippines
Puerto Princesa Palawan, Philippines
08.2017 - 02.2019
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
Team Leader Supervisor
Coffeecat
Davao city, Philippines
06.2015 - 01.2017
- Motivated teams to meet performance targets by awarding achievements and celebrating milestones.
- Ensured teams stayed on track to achieving or exceeding KPIs by analysing reports and monitoring operations.
- Executes standards of product quality.
- Maintaining standard safety and hygiene protocols.
Education
Bachelor of Science - Hotel and Restaurant Management
Joji Ilagan Career Center College Inc.
Davao 2014
Skills
- Customer service
- Specialty Coffee & Latte Art
- Inventory management
- Staff training
- POS and Micros system handling
- Time management and multitasking
- Sales and upselling techniques
- Recipe development
- Positive attitude under pressure
- Customer service excellence
Certification
- Work Skills Australia (March 2014)
- American Hospitality Academy (April 2014)
- Safety of life at sea Training ( August 2014 )
Accomplishments
- Barista Champion - Marriott Council Property Bahrain (December 2025)
- 3rd Quarter Leaders Award - Marriott Complex ( September 2025)
- Hero of the month - Crowne Plaza Bahrain ( November 2024)
Additional Information
Passport Details
Validity - February 21,2031
Timeline
Master Barista
Complex Le Meridien and The Westin
05.2025 - 03.2026
Food and Beverage Supervisor
IHG - Crowne Plaza
07.2023 - 04.2025
Barista Instructor
Pastry Arts Academy Philippines
06.2019 - 05.2023
Store Manager
Breadtalk Philippines
08.2017 - 02.2019
Team Leader Supervisor
Coffeecat
06.2015 - 01.2017
Bachelor of Science - Hotel and Restaurant Management
Joji Ilagan Career Center College Inc.