Summary
Overview
Work History
Education
Skills
Certification
Timeline
Reference
CustomerServiceRepresentative
Charity Love Lagang

Charity Love Lagang

Customer Service Representative
General Santos City

Summary

Dynamic Customer Service Representative with a proven track record at Virtual Staffing Solution, excelling in problem-solving and active listening. Enhanced customer satisfaction through effective communication and product knowledge, while efficiently managing high call volumes and complex inquiries. Skilled in CRM systems, ensuring accurate documentation and resolution of customer concerns.

Overview

13
13
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Virtual Staffing Solution
01.2025 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Managing a high volume of inbound/outbound calls.
  • Identifying customer needs and providing appropriate solutions.
  • Maintaining "inside out" knowledge of the company’s products and services to provide accurate information.
  • Identifying and routing complex issues to specialized departments or supervisors when necessary.
  • Accurately recording details of all customer interactions, complaints, and actions taken in a Customer Relationship Management (CRM) system.

Agent

Six Eleven Global Services
07.2013 - 01.2014

Data Entry using spreadsheet/Lead Generation

Email management

Manage Social Media account

Education

Bachelor of Science - Marketing Management

Notre Same of Dadiangas University
General Santos, Province Of South Cotabato, Philippines
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Certification

Certificate of Employment

Timeline

Customer Service Representative

Virtual Staffing Solution
01.2025 - Current

Agent

Six Eleven Global Services
07.2013 - 01.2014

Bachelor of Science - Marketing Management

Notre Same of Dadiangas University
04.2001 -

Reference

Jhayric Rano Dayo

SME/ Virtual Staffing Solution

09105247020

Abigail Aninon Tusan 

Customer Representative/ Virtual Staffing Solution

09852358486

Charity Love LagangCustomer Service Representative