Charity Joy Bustillo
Iloilo City, Province Of Iloilo
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
Work History
Office Secretary
HJB MARINE
04.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
Technical Support Representative
Transcom Worldwide
08.2023 - 04.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Front Desk Receptionist
HJB Pan De Azucar
04.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
Dentist Assistant
HRC Dental Clinic
06.2018 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Education
Bachelor of Science - Information Technology
Western Institute of Technology
Iloilo City, Province Of Iloilo, Philippines06-2022
Skills
- Technical troubleshooting
- Technical support
- Remote support
- Patient scheduling
- Clinical documentation
- Time management
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
Timeline
Office Secretary
HJB MARINE
04.2024 - Current
Technical Support Representative
Transcom Worldwide
08.2023 - 04.2024
Front Desk Receptionist
HJB Pan De Azucar
04.2022 - 08.2023
Dentist Assistant
HRC Dental Clinic
06.2018 - 07.2020
Bachelor of Science - Information Technology
Western Institute of Technology
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