CHARITY ROSE V. VASQUEZ
Project Manager
Quezon City, Metro Manila
Summary
IT-Focused Project Manager with expertise in Agile project management, stakeholder collaboration, and coordination.
Possesses a strong technical foundation with hands-on experience in support, testing, and development, complemented by exceptional problem-solving skills, a proactive mindset, and effective communication abilities.
Adaptable and results-driven, dedicated to delivering high-quality outcomes and fostering team success through innovative solutions and collaborative leadership.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Project Manager for Asian Development Bank (Deep Identity)
Encora
01.2023 - Current
- Prepared detailed project plans to schedule key milestones, workstreams, and activities
- Managed project delivery according to the plan, identifying and mitigating potential risks
- Reported project outcomes and risks to appropriate management channels and escalated issues as necessary
- Provided detailed project status updates to stakeholders and executive management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Maintained client relationships and communication with all stakeholders, ensuring project satisfaction
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Project Lead for Online Pajak
Encora
04.2022 - 12.2022
- Responsible for monitoring team progress, setting deadlines, and solving issues that arise
- Facilitated daily standup meetings to provide ticket updates to Customer Success
- Handled coordination and reporting to stakeholders
- Participated in business meetings and bridge calls to discuss the resolution of open issues, code fixes, and enhancements
- Created metrics reporting to track project performance
Software Test Engineering Team Lead
Accenture
01.2011 - 04.2022
- Company Overview: Largest telecommunication company and mobile phone service provider (US)
- Supervised team and performed admin tasks
- Assisted in recruiting new team members
- Assigned and tracked defects, executed manual and automation test scripts
- Prepared test cases, conditions, and data
- Coordinated within and outside the Scrum team using Agile methodology
- Performed demos to showcase deliverable products
- Created automation scripts to improve business value and team efficiency
- Largest telecommunication company and mobile phone service provider (US)
Senior Application Support
Accenture
01.2017 - 01.2021
- Company Overview: Arts and Crafts Retailer (US)
- Provided Level 2 support in a production environment
- Coordinated and reported to stakeholders
- Analyzed and troubleshooted application issues
- Monitored critical batches and ensured timely issue resolution
- Managed metrics and reporting
- Arts and Crafts Retailer (US)
Sub Lead - Application Support
Accenture
01.2016 - 01.2017
- Company Overview: Global luxury group (APAC and EMEA)
- Supported SFCC (Demandware) and Java-based eCommerce platforms
- Acted as a technical point of contact for application and system issues
- Supported production deployment, back-out plans, and checkouts
- Global luxury group (APAC and EMEA)
Application Support
Accenture
01.2011 - 01.2016
- Company Overview: Multinational consumer electronics retailer (US)
- Provided Level 2 support for various Java applications
- Followed production support processes like Problem, Incident, Change, and Knowledge Management
- Analyzed business requirements and resolved client issues within expected timelines
- Created reusable documents and knowledge-based articles
- Multinational consumer electronics retailer (US)
Education
Bachelor of Science - Computer Science
AMA Computer University
01.2007 - 01.2011
Skills
Project Planning & Scheduling
Budget Management
Risk Management
Stakeholder Communication
Agile & Waterfall Methodologies
Resource Allocation
Quality Assurance
Team Leadership
Process Improvement
Microsoft Project
JIRA
Azure DevOps
Java EE/SE
Nodejs
PL/SQL
SFCC (Demandware)
Hybris
HTML
CSS
Eclipse
MS Rational Software Architecture
SQL Developer
Spring Source Tool Kit
SVN
Service Now
Oracle 11g
MySQL
MS Access
Postgres
Project management
Project planning
Project tracking
Team collaboration
Project scheduling
Root-cause analysis
Presentations
Resource allocation
Agile methodology
Project scope
Project closure
Software development lifecycle
Training
- Hybris Core Developer II - E-Commerce Hybris, 01/01/14
- Hybris Core Developer I, 01/01/14
- Philippine Basics of Retailing, Plan, Buy, Move and Sell, 03/01/13
- Java Labs, 01/01/12
- Java Enterprise Edition (J2EE Platform) Bootcamp, 12/01/11
- Software Engineering Fundamentals: Java Bootcamp, 11/01/11
Timeline
Project Manager for Asian Development Bank (Deep Identity)
Encora
01.2023 - Current
Project Lead for Online Pajak
Encora
04.2022 - 12.2022
Senior Application Support
Accenture
01.2017 - 01.2021
Sub Lead - Application Support
Accenture
01.2016 - 01.2017
Software Test Engineering Team Lead
Accenture
01.2011 - 04.2022
Application Support
Accenture
01.2011 - 01.2016
Bachelor of Science - Computer Science
AMA Computer University
01.2007 - 01.2011
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