Charity Paltao

Quintela

Las Piñas

Summary

Proven Virtual Assistant with a track record of enhancing client satisfaction at Ocpal by adeptly managing schedules and streamlining communication. Excelled in calendar management and customer support, significantly improving client experience. Demonstrates exceptional organizational skills and a commitment to confidentiality, making a tangible impact on efficiency and client trust.

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering [Number] years of experience providing quality administrative support to clients.

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

years of professional experience

Work History

Virtual Assistant

Ocpal

01.2018 - Current

Monitored emails, organized inbox, and prioritized messages for supervisor.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Conferred with customers by telephone, chat or email to provide information.
Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.

Education

No Degree - Writing

Saint Rose

Nueva Ecija

04.2001 -

Skills

Calendar Management

Social Media Updating

Meeting Scheduling

File Organization

Timeline