Charity Palasan
Davao City, Province of Davao del Sur
Summary
Proven Customer Service Representative at Linnea Systems, adept in critical thinking and customer relations, enhanced loyalty through empathetic dispute resolution. Excelled in high-stress management, ensuring service excellence. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Linnea Systems
01.2023 - Current
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Minimized downtime for clients with commercial vehicles through quick response times and expedited service offerings.
Appointment Setter
ABC Australia
07.2024 - 12.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily chats and email quotas were met or exceeded without compromising quality of service.
- Answered chats and emails and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Dispatcher
W-Locate Singapore
01.2023 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of cement from plant to plant.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes and creating user accounts since the company has its own application for vehicles.
- Assisting the customers in sending the delivery orders.
- Answered concerns through chats in WhatsApp as means of communication and responded to customer emails.
Customer Service Representative
Contact Point 360
06.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reduced booking errors by implementing a thorough cross-checking system for all reservations.
- Maintained up-to-date knowledge of current promotions and packages, effectively communicating them to prospective clients during the booking process.
Education
Bachelor of Science - Marine Transportation
University of Cebu
Mambaling Cebu City10-2018
High School Diploma -
Immaculate Heart of Mary Academy
Minglanilla, Province Of Cebu, Philippines03-2015
GED -
Naga Central Elementary School
Naga, Province Of Cebu, Philippines03-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Appointment scheduling
- Technical support
- Live chat support
Timeline
Appointment Setter
ABC Australia
07.2024 - 12.2024
Customer Service Representative
Linnea Systems
01.2023 - Current
Dispatcher
W-Locate Singapore
01.2023 - 01.2024
Customer Service Representative
Contact Point 360
06.2022 - 12.2022
Bachelor of Science - Marine Transportation
University of Cebu
High School Diploma -
Immaculate Heart of Mary Academy
GED -
Naga Central Elementary School
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