Charity Manga
San Jose, Province Of Antique
Summary
Skilled in multitasking and problem-solving, I enhanced customer satisfaction at IXL Solutions Inc. by resolving issues with professionalism and empathy. Proficient in data entry and understanding customer needs, I effectively managed high call volumes, ensuring quality service. My proactive approach and attention to detail led to significant achievements in customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Virtual Customer Service Representative
EVA Business Processing Outsourcing
San Jose, Province Of Antique, Philippines
06.2023 - Current
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Managed high call volumes with focus on quality and efficiency, maintaining customer satisfaction.
Customer Representative
IXL Solutions Inc.
San Jose, Province Of Antique, Philippines
04.2024 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - English Language Studies
University of Antique
Sibalom, Province Of Antique, Philippines06-2025
Skills
- Data Entry
- Language Fluency
- Appointment Scheduling
- Call handling
- Understanding Customer Needs
- Microsoft Office
- Multitasking Abilities
- Computer Skills
Languages
English
Bilingual or Proficient (C2)
Tagalog
Upper intermediate (B2)
Timeline
Customer Representative
IXL Solutions Inc.
04.2024 - 05.2024
Virtual Customer Service Representative
EVA Business Processing Outsourcing
06.2023 - Current
Bachelor of Arts - English Language Studies
University of Antique