Charity H. Maravilla
San Jose
Summary
Dedicated hospitality professional with strong skills in customer service and team collaboration. Engages clients effectively through clear communication and conflict resolution. Employs analytical thinking to identify issues and implement solutions, driving operational success and enhancing guest satisfaction. Committed to learning and appreciating diverse cultures to support continuous improvement and overall company performance.
Overview
2
2
years of professional experience
Work History
Sales & Marketing Department
Solano Hotel & Resort
Lipa City
2025.10 - 2025.12
- Coordinated with team members to meet and exceed target results.
- Resolved complaints through calm communication and effective problem-solving, enhancing client satisfaction.
- Identified issues, analysed information and provided solutions to problems.
- Developed comprehensive event plan detailing logistics and scheduling to ensure smooth execution.
- Meet with clients for ocular visits.
- Responds to clients' inquiries.
- Achieved service time and quality targets.
- Assisted in serving food at events to enhance guest experience..
- Maintained clean, safe working environments to eliminate accident risks.
Ship's Tour
MIHCA (Costa Serena Cruise)
2025.10 - 2025.10
- Engaged with customers to better understand needs and deliver excellent service.
- Facilitated strategic meetings and seminars with Filipino heads to explore and establish collaboration opportunities.
- Participated in onboard training and seminars to improve skills and knowledge.
- Strengthened working relationships by actively participating in team-building activities.
- Maintained clean, safe working environments, contributing to a reduction in accident risks.
OJT
365 Wonders Booking Reservations Service
Batangas City
2024.03 - 2024.06
- Managed guest inquiries and resolved concerns to ensure satisfaction..
- Assisted guests with inquiries and requests
- Supported guests with various needs to enhance their overall experience.
- Booked Plane Tickets and Hotel Rooms.
- Prepared itineraries and travel packages.
- Provided destination information.
- Assisted clients with their Visa Application.
- Marketed travel deals and agency services to increase client engagement.
- Managed travel and tours agency operations.
- Coordinated with another related agency.
- Developed team communications and information for meetings.
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines University
Batangas City, Philippines2026-01
High School -
University of Batangas- Main Campus
Batangas City, Philippines2021-01
High School -
Taysan National High School
San Jose, Philippines2019-01
High School -
La Purisima Concepcion Academy
Mataas na Kahoy, Philippines2017-01
Skills
- Client relationship management
- Sales strategy
- Customer Service
- Event coordination
- Travel management
- Complaint resolution
- Conflict resolution
- Critical thinking
- Time Management Skills
- Deadline management
- Team Collaboration
- Cultural Awareness
- Communication Skills
- Leadership Skills
- Team collaboration
- Consumer insights
Certifications
- Sommelier Seminar- Lyceum of the Philippines University-Batangas, 2023-08-03
- TOEIC Examination Passer- Lyceum of the Philippines University-Batangas, 2022-10-14
- Amadeus Training 'Flight Booking and Reservations Essentials- Lyceum of the Philippines University-Batangas, 2023-05-04
- National Certification II in Front Office Services- TESDA, Lyceum of the Philippines University-Batangas, 2023-06-06
- National Certification II in Food and Beverage Services- TESDA, Lyceum of the Philippines University-Batangas, 2023-08-30
- Micros Opera- Lyceum of the Philippines University-Batangas, 2023-08-28
- National Certification II in Cookery Services- TESDA, Lyceum of the Philippines University-Batangas, 2024-01-27
- National Certification II in Tourism Promotion Services- TESDA, Lyceum of the Philippines University-Batangas, 2025-01-20
- American Hospitality Academy Professional Development- Lyceum of the Philippines University-Batangas, 2025-05-10
- National Certification III in Events Management Services- TESDA, Lyceum of the Philippines University-Batangas, 2025-06-02
- Career Congress- Lyceum of the Philippines University-Batangas, 2026-04-21
- Amadeus Reservation And Ticketing Fundamental- Lyceum of the Philippines University-Batangas, 2026-06-01
Languages
English
Proficient
C2
Japanese
Intermediate
B1
Korean
Intermediate
B1
Spanish
Intermediate
B1
Timeline
Sales & Marketing Department
Solano Hotel & Resort
2025.10 - 2025.12
Ship's Tour
MIHCA (Costa Serena Cruise)
2025.10 - 2025.10
OJT
365 Wonders Booking Reservations Service
2024.03 - 2024.06
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines University
High School -
University of Batangas- Main Campus
High School -
Taysan National High School
High School -
La Purisima Concepcion Academy