Charito Inting
Paranaque
Summary
Talented Account Officer successful at operating in self-directed capacities with little oversight. Expert in dealing with people and generating sales with ethical mindset and values. Results-driven and adaptable professional enthusiastic about driving improvements.
Overview
33
33
years of professional experience
Work History
Account Officer
Jackbilt Industries Incorporated
Makati
01.2015 - Current
- Analyzed customer feedback to improve product offerings.
- Maintained accurate records of all sales activities and results.
- Identified customer needs and developed customized solutions.
- Developed a comprehensive understanding of company products and services.
- Built relationships with key clients through regular contact.
- Generated leads through networking, cold calls, and email campaigns.
- Provided exceptional customer service throughout the entire sales process.
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Gathered data from surveys conducted among customers in order to determine areas of improvement.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Trained junior sales staff on techniques for improving customer service experience.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Negotiated contracts with clients on behalf of the company.
- Presented product demonstrations at trade shows, conferences, and other events.
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Sourced new sales opportunities through inbound lead follow-up.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Established and maintained relationships with key clients and stakeholders.
- Delivered sales presentations to prospective clients, closing deals effectively.
- Analyzed sales data to improve processes, forecast trends, and set goals.
- Calculating Client quotations.
- Analyzing Cost and Sales
- Prepare reports, Weekly & Monthly Sales Projection, Monthly Projected delivery schedule & other sales Related Reports.
Sales Manager
Aduana International Forwarding Co.,Inc.
Saipan, CNMI USA
03.2005 - 07.2007
- Investigating and planning the most appropriate route for a shipment, taking account of the perishable and hazardous nature of goods, cost, transit time and security.
- Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost and the delivery and warehousing of goods at their final destination.
- Negotiating contracts, transportation and handling cost.
- Obtaining, checking and preparing documentation to meet customs insurance requirements.
- Offering consolidation services by air, sea and road-ensuring cost effective and secure solutions to small shippers with insufficient cargo to require their own dedicated units.
- Liaising with third parties to move goods ( by road, rail, air or sea ) in accordance with customer requirements.
- Arranging payment of freight and other charges or collection payment on behalf of the client..
- Utilizing e-commerce, internet technology and satellite system to enable real-time tracking of goods.
- Arranging air transport for urgent and high value freight and managing the risk door to door.
- Arranging broker in customs negotiations worldwide to guide the freight efficiently thru complex procedures.
- Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies.
- Arranging courier and specialist hand carry services.
- Maintaining current knowledge of relevant legislation, political situations and other factors that could affect movement of freight.
Sales Coordinator
Jackbilt Industries Company Inc.
Quezon City
07.1992 - 03.2005
- Assist Marketing & Sales Engineers in coordinating various communication and Marketing services.
- Prepare Sales Orders and Sales Quotation of Sales Engineers and Office sales.
- Coordinate with team in production of various products that needs to be produced.
- Coordinate with different department with regards to sales orders.
- Accept sales inquiries and handle complaints and concern of clients and inter department.
- Prepare weekly payroll of conctractual drivers and delivery crew.
- Prepare daily delivery schedule and coordinate with logistics department.
- Monitor status of delivery 24 hours specially for complicated jobsite.
- Prepare refund, commission and incentive of agent's and recipients.
- handle replenishment and liquidation of weekly allowance of drivers and crews.
Office Clerk
Marisol Commercial Inc.
Strata 200, Ortigas Pasig City
03.1991 - 07.1992
- Types agendas for meetings and prepare meeting packages and distribute to members at least two days prior to the meeting.
- Attend, Record and Transcribe minutes of the meeting.
- Transcribe formats, inputs, edits, retrieves, copies and transmits correspondence, documents, and graphics.
- Word processes all manuscripts, letters, documents and proposals.
- Records date stamps and distribute all incoming mails.
- Processes outgoing mails.
- Compiles and maintains an up to date telephone directory numbers and addresses.
- Files all correspondence.
- Ensures the administrative offices, Reception area and council chambers are kept clean and organized.
Education
BSBA Major in Marketing -
Philippine School of Business Administration
Aurora Blvd., Quezon City04-2013
Skills
- Sales experience
- Sales expertise
- Administrative Management
- Administrative Oversight
Timeline
Account Officer
Jackbilt Industries Incorporated
01.2015 - Current
Sales Manager
Aduana International Forwarding Co.,Inc.
03.2005 - 07.2007
Sales Coordinator
Jackbilt Industries Company Inc.
07.1992 - 03.2005
Office Clerk
Marisol Commercial Inc.
03.1991 - 07.1992
BSBA Major in Marketing -
Philippine School of Business Administration
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