Summary
Overview
Work History
Education
Skills
Personal Information
Certification
References
Timeline
Generic
CHARISSE DELACRUZ ENOLVA

CHARISSE DELACRUZ ENOLVA

Pasay City

Summary

Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Discharge Officer

St. Luke's Medical Center - Global City
04.2024 - Current
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Monitor/ collects/ facilitate the list of planned discharges from the nursing units for early completion of pre-discharge requirements.
  • Maintains/ populates and monitors the patients in assigned clusters using Electronic Medical Records and St. Luke's Healthcare System.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Clinical Support Associate

St. Luke's Medical Center - Global City
04.2021 - 04.2024
  • Increased patient satisfaction by providing compassionate assistance during medical appointments and procedures.
  • Demonstrated adaptability by quickly learning new procedures or technologies, contributing to a more efficient and knowledgeable clinical support team.
  • Supported clinical research projects through accurate data collection, analysis, and reporting of results according to established protocols.
  • Provided valuable assistance during emergency situations, remaining calm under pressure and taking appropriate actions to ensure patient safety.
  • Assisted with inventory management, ensuring adequate supplies were available for efficient clinic operations at all times.
  • Maintained a clean, safe environment for patients and staff through diligent adherence to infection control protocols.

Customer Service Agent

DUBAI NATIONAL AIR TRANSPORT ASSOCIATION
10.2019 - 04.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Addressed customer account discrepancies and concerns.

Customer Services Agent

PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS
09.2018 - 09.2019
  • Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty.
  • Collected customer information, assessed issues and determined possible solutions.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Concierge Agent

THE PENINSULA MANILA
10.2017 - 01.2018


  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.

Passenger Services Agent

CEBU PACIFIC AIR
03.2015 - 05.2015
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.

Education

Bachelor of Science - Tourism Management

MAKATI SCIENCE TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
01.2018

High school diploma -

PASAY CITY SOUTH HIGHSCHOOL
01.2013

Skills

  • Clinical documentation
  • Work coordination
  • Strategic planning
  • Innovation and creativity
  • Customer service
  • Outstanding communication skills
  • Report writing
  • Patient care coordination
  • Healthcare software

Personal Information

  • Date of Birth: 04/22/97
  • Nationality: Filipino
  • Marital Status: Single

Certification


  • Licensed Civil Service (Pen and Paper Test)- Professional
  • National Certificate III in Pharmacy Services

(from March 2025 to March 2030)

  • National Certificate II in Tour Guiding Cervices

(from April 2017 to April 2021)

References

Mr. Kurt I. Gappi, RN

St. Luke's Medical Center- Global City


Mr. John Joseph Z. Martinez

St. Luke's Medical Center- Global City


Ms. Keesha Santos

DNATA

Timeline

Discharge Officer

St. Luke's Medical Center - Global City
04.2024 - Current

Clinical Support Associate

St. Luke's Medical Center - Global City
04.2021 - 04.2024

Customer Service Agent

DUBAI NATIONAL AIR TRANSPORT ASSOCIATION
10.2019 - 04.2021

Customer Services Agent

PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS
09.2018 - 09.2019

Concierge Agent

THE PENINSULA MANILA
10.2017 - 01.2018

Passenger Services Agent

CEBU PACIFIC AIR
03.2015 - 05.2015

High school diploma -

PASAY CITY SOUTH HIGHSCHOOL

Bachelor of Science - Tourism Management

MAKATI SCIENCE TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES

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CHARISSE DELACRUZ ENOLVA