Charisse Angel Kierulf
Business Management
Sibulan Negros Oriental
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative Agent
Qualfon- Tmobile
Dumaguete City
08.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Company Assistant
Cebu Primera Food Industries (Mang Tinapay)
Cebu City
03.2019 - 07.2019
- Assisted office staff with wide array of tasks and projects.
- Opened and routed incoming mail and gathered outgoing mail.
- Maintained office supplies and equipment, handled ordering and scheduled maintenance.
- Created and implemented standard operating procedures for records handling.
Education
BBA - Management
Silliman University
Dumaguete City 06.2016 - 06.2022
Skills
Complaint resolution
Report preparation
Administrative support
Service standard compliance
Retail store support
Certification
Certified Financial Market Professional (CFMP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Agent
Qualfon- Tmobile
08.2021 - Current
Company Assistant
Cebu Primera Food Industries (Mang Tinapay)
03.2019 - 07.2019
Certified Financial Market Professional (CFMP)
10-2018
BBA - Management
Silliman University
06.2016 - 06.2022