Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant
Charisse Salandanan

Charisse Salandanan

Administrative Assistant
Calamba City

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Call Center Agent

Dynata Corp
Cebu City, Cebu
07.2022 - 11.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and managed customer files and databases.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Addressed customer account discrepancies and concerns.
  • Automated processes to manage remote network.
  • Entered customer information into customized computer system an Interviewer app to document and organize client records.

Bank Clerk

Entrepreneur Bank
Cabuyao City
05.2018 - 10.2022
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Procurement Assistant

Nidec Sankyo Philippines
Cabuyao City
01.2019 - 02.2020
  • Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Procured goods and supplies while adhering to strict industry rules and procedures.
  • Provided purchase information to support budget planning, expenditures and financial commitments.
  • Participated in committee meetings, prepared minutes and submitted to leadership for approval.
  • Built and maintained professional relationships with clients and co-workers.
  • Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
  • Exercised discretion when dealing with confidential and sensitive matters.
  • Assisted with preparation of purchase orders and letters of agreement (LOA).
  • Organized distribution plans, delivery locations and technical specifications for product and services.
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Performed monthly reconciliation of open purchasing orders.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.

Education

Bachelor of Science - Business Administration

Philippine Women's University
Calamba Laguna Phillipnes
06.2014 - 04.2018

No Degree - Contact Center Services

Calamba Manpower Development Center
Calamba Laguna Philippines
04.2022 - 06.2022

Skills

Documentation and reporting

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Timeline

Call Center Agent

Dynata Corp
07.2022 - 11.2022

No Degree - Contact Center Services

Calamba Manpower Development Center
04.2022 - 06.2022

Procurement Assistant

Nidec Sankyo Philippines
01.2019 - 02.2020

Bank Clerk

Entrepreneur Bank
05.2018 - 10.2022

Bachelor of Science - Business Administration

Philippine Women's University
06.2014 - 04.2018

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Charisse SalandananAdministrative Assistant