CHARISSE FIGUES
Estaca Compostela Cebu,Philippines
Summary
Results-driven professional with expertise in electronic communication, administrative work, hospitality, and customer service. Demonstrated ability to collaborate effectively and adapt to challenges, ensuring timely project completion. Committed to fostering a positive work environment that supports organizational success.
Overview
11
11
years of professional experience
Work History
Inpatient Coordinator
Alkindi Specialized Hospital
Zinj
03.2024 - 08.2026
- Conducted daily rounds to assess patient needs and ensure IP room readiness prior to admissions and discharges using hospital checklists.
- Coordinated with ward nurses to resolve daily IP room issues and liaised with facility maintenance for timely resolutions.
- Supported nurses by addressing daily maintenance issues in inpatient rooms.
- Monitored linen supply and housekeeping standards daily to maintain a safe and clean environment for patients.
- Met with the attendants of the patients admitted in ICU and addressed their queries.
- Assisted guests or patients with questions and basic requests and informed patients about their rights and responsibilities.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Prepared range of written communications, documents and reports.
Guest Service Executive
AlMalaki Specialist Hospital
Riffa
11.2022 - 11.2023
- Welcomed and registered patients upon arrival, verifying medical insurance or cash and card payment details.
- Coordinated patient appointments with nursing staff to ensure timely assistance.
- Handled day-to-day sales end of the shift.
- Responsible for daily billing, admission and check out (OPD and Emergency departement).
- Prepared bills and collect payments, ensuring accurate processing and patient satisfaction.
- Managed billing processes efficiently.
- Delivered high level of service to customers in effort to build upon future relationships.
- Engaged with customers to better understand needs and deliver excellent service.
Clinic Admin cum Receptionist
Hana Dermatology & Laser Care
West Riffa
04.2021 - 04.2022
- Welcomed guests and clients in friendly, positive manner to create a positive first impression.
- Answers calls and emails for bookings and inquiries, ensuring effective communication and client satisfaction.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Monitored clients' scheduled times and managed daily admin tasks, including sales, purchases, expenses, and inventories of clinical items, while generating daily and monthly reports for operational oversight.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Monitored daily stocks for clinical suppplies and products.
- Conduct monthly inventory of product to ensure the stocks is up to date to use.
Sales Officer
UAE Exchange W.L.L
Manama
07.2019 - 07.2020
- Welcomed and greeted customers while promoting products and services, enhancing customer engagement.
- Managed daily money remittance transactions, ensuring accuracy and security.
- Reconciled cash on hand at the end of each shift, maintaining financial accountability.
- Achieved company targets by implementing successful sales strategies.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Customised service offerings to accommodate consumer needs.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
Internal Auditor
Mlhuillier Group of Companies
Talamban Cebu City
11.2015 - 05.2017
- Summarised internal audit findings and presented results and recommendations to senior management.
- Prepared detailed audit reports, highlighting findings and suggesting corrective actions.
- Prepared reports highlighting operational issues for dissemination across organisation.
- Maintained essential records and reported on project progress regularly.
- Reviewed procurement and expenditure procedures to detect and prevent fraud.
- Built and maintained strong working relationships with senior management, gaining confidence of people at all levels.
- Collected, analysed and reviewed documentation from previous reports to inform ongoing audit.
- Conducting inventory on a monthly basis and staffs attendance sheet as well as the payroll sheets.
Education
Caregiver -
Alwali Training & Development Center
Manama, Kingdom of Bahrain10-2022
International Diploma - Nursing Assistant
Filisian Institute & Social Services
Adliya, Kingdom of Bahrain08-2023
Internship -
Middle East Hospital
06-2023
Bachelor of Science - Business Administration, Financial Management
University of Cebu
Mandaue City, CEB04-2014
Compostela National High School -
Secondary
Compostela, Cebu04-2006
Skills
- BLS Provider
- Patient Care
- Care Planning
- Administrative Skills
- Computer proficiency
- Multi-tasking & Efficient
- Customer service
- Communication Skills
- Strong Interpersonal Skills
- Highly Organized
- Appointment scheduling
- Calm under pressure
- Public Relations
Hobbies and Interests
- Sports
- Reading
- Singing
- Adventures
- Fellowship
References
Ms. Cherry Mae O. Figues
Clinical Pharmacist
Chong Hua Hospital
Mandaue Cebu City
+63664665959
Ms. Jamaica Balanay
Clinical Pharmacist
Cong Hua Hospital
Mandaue Cebu City
+63928 708 665
Timeline
Inpatient Coordinator
Alkindi Specialized Hospital
03.2024 - 08.2026
Guest Service Executive
AlMalaki Specialist Hospital
11.2022 - 11.2023
Clinic Admin cum Receptionist
Hana Dermatology & Laser Care
04.2021 - 04.2022
Sales Officer
UAE Exchange W.L.L
07.2019 - 07.2020
Internal Auditor
Mlhuillier Group of Companies
11.2015 - 05.2017
Caregiver -
Alwali Training & Development Center
International Diploma - Nursing Assistant
Filisian Institute & Social Services
Internship -
Middle East Hospital
Bachelor of Science - Business Administration, Financial Management
University of Cebu
Compostela National High School -
Secondary