Charisse Allison F. Pasiola

• Responded promptly and thoughtfully to a high volume of customer inquiries and complaints via email and chat, ensuring concerns were addressed with care and efficiency.
• Solved customer issues with a focus on understanding their needs and providing personalized, effective solutions.
• Built lasting relationships with customers by fostering open, interactive communication and earning their trust.
• Collaborated with management by sharing customer insights and feedback to improve service quality and enhance systems and processes.
• Maintained a professional and empathetic approach, consistently delivering a positive customer experience.

Delivered engaging and interactive English lessons to Korean students of various age groups to improve fluency and comprehension.

Provided constructive feedback and strategies to help students gain confidence in using English in real-life scenarios.

• Managed inbound calls to address and resolve customer issues related to mobile wireless network queries, ensuring a high level of customer satisfaction.
• Effectively diagnosed and troubleshot technical issues, providing accurate solutions tailored to customer needs.

Dedicated the second half of the workday to:

• Developing solutions for escalated issues, ensuring timely and effective resolution.
• Engaging with customers to follow up on unresolved problems, maintaining service quality and trust.

• Used management given resources to research for job offers around the world and conduct orientations about the programs offered by the company