Charissa Camille Derla
Davao City, Province Of Davao Del Sur
Summary
Detail-oriented professional with extensive experience in process optimization, standards compliance, and data integrity. Proven expertise in executing meticulous quality reviews and audits to ensure strict adherence to documented service standards and organizational policies. Highly skilled in translating complex business requirements into structured workflows and comprehensive process documentation.
Overview
17
17
years of professional experience
Work History
Process Coordinator
Rocketeer Careers Inc.
06.2022 - Current
- Supported the Process Development team by translating client business requirements into clear, structured workflows and standardized process documentation.
- Evaluated Virtual Assistant (VA) task lists to develop process maps and reference documents, ensuring successful VA-Client partnerships.
- Collaborated with Process Developers to identify and implement workflow enhancements aligned with client expectations.
- Designed standardized trackers, templates, and process tools based on defined responsibilities and operational needs.
- Facilitated seamless coordination and communication between the Process Development and Operations departments.
- Maintained strict confidentiality and integrity regarding all sensitive client and company information.
Virtual Executive Assistant
Leads Bookings Closings
02.2022 - 04.2022
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Trained new hires on operational procedures, fostering a knowledgeable and efficient team environment.
- Managed complex calendars and scheduling for executives, optimizing time management and ensuring efficient meetings.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
Quality Assurance Supervisor
Dynata
03.2011 - 05.2019
- Supervised and monitored interviewer performance to guarantee high-quality survey execution and data collection.
- Validated data accuracy and reliability to ensure full compliance with established research standards.
- Spearheaded quality initiatives and provided targeted coaching to team members to sustain performance excellence.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
Market Research Interviewer
Dynata
09.2008 - 03.2011
- Conducted high-volume market research and political surveys while maintaining rigorous quality and compliance standards.
- Demonstrated strong collaboration as a dedicated team player and maintained a record of perfect attendance.
- Handled difficult respondents professionally, employing tactful communication strategies to diffuse tense situations when necessary.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Contributed to project success by meeting or exceeding daily quotas for completed interviews.
Education
Bachelor of Science - Nursing
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines03-2007
Skills
- Process documentation expertise
- Effective written and verbal communication
- Efficient task management
- Proficient in Google Workspace and Microsoft Office applications
- Quickly adapts to new systems
Awards
Supervisor of the Year - 2015
Supervisor of the Year - 2016
Certificate for 10 Years of Service - 2018
Timeline
Process Coordinator
Rocketeer Careers Inc.
06.2022 - Current
Virtual Executive Assistant
Leads Bookings Closings
02.2022 - 04.2022
Quality Assurance Supervisor
Dynata
03.2011 - 05.2019
Market Research Interviewer
Dynata
09.2008 - 03.2011
Bachelor of Science - Nursing
Ateneo De Davao University