Charisma Laiza Pamaloy
Davao City
Summary
Personable, friendly and solution-oriented customer representative with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
VXI Global Holdings
11.2020 - 09.2025
- Maximised customer satisfaction by resolving service issues promptly.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Built rapport with customers through courteous and professional communications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Research Associate
SSI DYNATA
07.2020 - 11.2020
- Collected large volumes of data with high accuracy.
- Coordinated supporting research findings from external researchers and laboratories, improving outcome validity and growing project impact.
Education
Graduate Certificate - Bachelor of Technical Teacher Education
University of Southeastern Philippines
Davao City, Philippines06.2016
Skills
Multi-tasking
Timeline
Customer Service Representative
VXI Global Holdings
11.2020 - 09.2025
Research Associate
SSI DYNATA
07.2020 - 11.2020
Graduate Certificate - Bachelor of Technical Teacher Education
University of Southeastern Philippines
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