Summary
Overview
Work History
Education
Skills
Certification
Reading books and cooking
Languages
Timeline
AdministrativeAssistant
Charis Jean Hernandez

Charis Jean Hernandez

Ronda,Cebu

Summary

Driven professional with experience in financial operations and strategic planning. Possesses excellent problem-solving, communication, and leadership skills. Can work under pressure and in a fast paced environment. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Manager

St Peter Life Plan Inc
09.2019 - Current
  • Managing branch with 5 regular employees, 30 agents and over 8000 clients
  • Manage staff and assign duties
  • Resolve problems like customer complaints
  • Gathered and reviewed customer feedback to improve operations
  • Recruit agents to grow manpower
  • Working in fast paced environment
  • Consulted customers to boost product sales and services
  • Developed and delivered polished sales presentations in order to highlight product and service quality
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
  • Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
  • Collaborated with IT personnel to troubleshoot technical issues related to branch systems.

Sales Team Leader

St Peter Life Plan Inc
03.2018 - 08.2019
  • Manage branch with 10 agents and over 2000 clients
  • Monitored sales team performance and provided constructive feedback
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively
  • Provided exceptional customer service to foster client loyalty and satisfaction
  • Led sales team to exceed monthly sales goals
  • Performed well without any supervision from higher officers.

Cashier/Encoder

St Peter Life Plan Inc
10.2015 - 02.2018
  • Manage 10 agents and answer calls by more or less 10 clients per day
  • Answered questions about store policies and addressed customer concerns
  • Welcomed customers and helped determine clients’ needs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Providing friendly service and assistance to clients promotes customer loyalty, satisfaction and sales
  • Worked flexible schedule and extra shifts to meet business needs
  • Making sure to meet deadlines of sending reports weekly and monthly transactions
  • Performed task on time without any supervision from higher officer

Education

Bachelor in Elementary Education - Content Education

Cebu Technological University
Cebu City, Cebu
04.2015

High School Diploma -

Ronda National High School
Ronda, Cebu
03.2007

Elementary Diploma -

Ronda Central Elementary School
Ronda, Cebu
03.2002

Skills

  • Relationship building and management
  • Manage staff and assign duties
  • Resolve problem as customer complaints
  • Resourceful nature
  • Team player and approachable
  • Recruit agents and staff
  • Can work in fast paced environment
  • Knowledgeable in MS word, excel and PowerPoint
  • Goal Setting
  • Work Planning
  • Critical Thinking

Certification

  • Professional Teacher
  • Occupational First Aid Basic Life Support /CPR with AED

Reading books and cooking

I am an individual who seldom love reading books during my spare time but as a mother and a wife I do love to cook nutritious and delicious meals for my family. Balance meals are important especially for my growing children and to make sure they are eating healthy I planned their meals everyday. I also love creating desserts which  my children love so much .

Languages

English
Advanced (C1)

Timeline

Branch Manager

St Peter Life Plan Inc
09.2019 - Current

Sales Team Leader

St Peter Life Plan Inc
03.2018 - 08.2019

Cashier/Encoder

St Peter Life Plan Inc
10.2015 - 02.2018

Bachelor in Elementary Education - Content Education

Cebu Technological University

High School Diploma -

Ronda National High School

Elementary Diploma -

Ronda Central Elementary School
  • Professional Teacher
  • Occupational First Aid Basic Life Support /CPR with AED
Charis Jean Hernandez