Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Work Preference
Quote
Timeline
BusinessAnalyst
Charis Jean Hernandez

Charis Jean Hernandez

Manager
Ronda Cebu,Cebu City

Summary

Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional manager successful at meeting and exceeding branch goals. Self-direct manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level on any position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language
3
3
Certificates

Work History

Branch Manager

St Peter Life Plan Inc.
Carcar City Cebu, Philippines
09.2019 - Current
  • Managing branch with 5 regular employees,30 agents and over 7000 clients.
  • Boosted sales and customer loyalty through incentive programs.
  • Gathered and reviewed customer feedback to improve operations.
  • Consulted customers to boost product sales and services.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Launched new training program to boost employee skills and staff retention rate.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Examined customer loan applications for loan approvals and denials.

Sales Team Leader

St Peter Life Plan Inc
Moalboal Cebu City, Philippines
03.2018 - 08.2019
  • Manage branch with 10 agents and over 2000 clients.
  • Refined team workflows to better capitalize on individual strengths and maximize market share.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Monitored sales team performance and provided constructive feedback.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Led sales team to exceed monthly sales goals.
  • Performed well without any supervisions from higher officers.

Cashier/Encoder

St Peter Life Plan Inc
Moalboal Cebu City, Philippines
10.2015 - 02.2018
  • Manage 10 agents and answering calls by more or less 10 clients per day.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine clients needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Making sure to meet deadlines of sending reports weekly and monthly transaction.
  • Performed my task on time without any supervision from higher officers.

Education

Bachelor in Elementary Education - Major in Content Education

Cebu Technological University
Moalboal Cebu
04.2010 - 04.2015

Skills

Microsoft Office Proficiency: MS Word,Excel,Powerpoint

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Certification

License Professional Teacher

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Upper intermediate (B2)

Work Preference

Work Type

Full TimeContract Work

Work Location

On-Site

Quote

The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell

Timeline

Branch Manager

St Peter Life Plan Inc.
09.2019 - Current

Sales Team Leader

St Peter Life Plan Inc
03.2018 - 08.2019

Cashier/Encoder

St Peter Life Plan Inc
10.2015 - 02.2018

Bachelor in Elementary Education - Major in Content Education

Cebu Technological University
04.2010 - 04.2015
Charis Jean HernandezManager