CHARISH CLAIRE M. DAVILA
Zarraga
Summary
I have developed strong leadership and team management skills in fast-paced environments, where I ensure operational efficiency and foster collaboration among team members. My problem-solving abilities allow me to analyze challenges and create effective solutions that enhance productivity. I also excel in conflict resolution, promoting a harmonious work atmosphere that drives high performance.I am eager to leverage my skills to make meaningful contributions that advance organizational goals and inspire those around me.
Overview
14
14
years of professional experience
Work History
Supervisor
El Faro- Latin American & Al Sufra- Middle Eastern
09.2020 - 03.2024
- Spearheaded daily briefings to efficiently assign allocations and implement impactful training sessions, ensuring the team is fully equipped to excel.
- Conducted thorough inspections of staff grooming and cleanliness, consistently upholding our high standards of excellence.
- Engaged with guests every day, confidently providing information, addressing inquiries, and delivering exceptional service that enhances their experience.
- Guaranteed customer satisfaction by proactively resolving issues and overcoming challenges, effectively building loyalty and securing repeat business.
- Mastered the Point of Sale (POS) system for streamlined order-taking, strategically managed stock orders, and generated detailed month-end reports that enhance operational efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Waitress
Illusion -Bar & Lounge
01.2016 - 04.2020
- Greeted customers, discussed specials, and took drink orders.
- Utilize salesmanship techniques, and make appropriate recommendations
- Worked with POS system to place orders
- Anticipate guest needs and serve them with exceptional service
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Hostess and Server
MAX’S RESTAURANT (Filipino Restaurant)
05.2015 - 12.2015
- Answered customer questions .Skillfully took orders and served food and beverages, creating an exceptional experience for patrons in the dining establishment.
- Proactively addressed customer inquiries about hours, seating, and menu options, delivering top-notch service.
- Managed multiple tasks, including phone calls and guest greetings, ensuring consistent quality
- Efficiently handled reservations and to-go orders, providing clear information on wait times and menu selections.
- Delivered food and beverages swiftly while attentively addressing customer needs, guaranteeing satisfaction.
- Executed opening and closing duties with precision, ensuring the dining area was always ready for seamless service.
Waitress
Chi’Zen (Chinese Restaurant)
05.2015 - 12.2015
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Take orders and serve food and beverages to patrons at tables in dining establishment
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Waitress
Carluccio’s (Italian Restaurant)
05.2015 - 12.2015
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.- Confidently take orders and serve food and beverages, elevating the dining experience for every patron
- Actively build strong relationships with regular customers through attentive and engaging interactions.
Customer Service Assistant
THE SM STORE – DELGADO, CORNER DELGADO – IZNART ST. ILOILO CITY, PHILIPPINES
10.2011 - 01.2015
- Responsible for providing prompt and effective customer service to satisfy customer’s needs, and to significantly contribute to and maintain the company’s reputation
- Responsible for providing the highest level of customer service and selling of products (i.e.; gift pass, show tickets, prepaid cards, bills payment and other items authorized by the company) to optimize and sustain sales performance and profitability
Front Desk Clerk
Iloilo Grand Hotel
01.2011 - 06.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Front Desk Clerk
FINEROCK HOTEL, JALANDONI STREET, ILOILO CITY, PHILIPPINES
04.2010 - 09.2010
- Performs reservation and front office duties, acts as cashier and telephone operator in accordance with the requirements of the assigns shift
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Education
Bachelor - Hotel and Restaurant Management
West Visayas State University
01.2010
Skills
Front Office Management
Highly Proficient in Computer Applications
Committed to Delivering Exceptional Customer Service
Superior Communication Skills
Excel under Pressure
Always Maintain a Positive Attitude
Highly Adaptable and Flexible
Exceptional Time Management Skills
Expert in Multi-tasking
Target-Driven and Goal-Oriented
Extensive Experience in Cash Handling
Strong Leadership in Team Supervision
LANGUAGE
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Hiligaynon
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Spanish
Intermediate (B1)
Accomplishments
- Luxury Ambassador
- FIFA World Cup2022 was recognized for hard work and dedication
- Certified Trainer “Department” Marsa Malaz Kempinski, The Pearl Doha
Timeline
Supervisor
El Faro- Latin American & Al Sufra- Middle Eastern
09.2020 - 03.2024
Waitress
Illusion -Bar & Lounge
01.2016 - 04.2020
Hostess and Server
MAX’S RESTAURANT (Filipino Restaurant)
05.2015 - 12.2015
Waitress
Chi’Zen (Chinese Restaurant)
05.2015 - 12.2015
Waitress
Carluccio’s (Italian Restaurant)
05.2015 - 12.2015
Customer Service Assistant
THE SM STORE – DELGADO, CORNER DELGADO – IZNART ST. ILOILO CITY, PHILIPPINES
10.2011 - 01.2015
Front Desk Clerk
Iloilo Grand Hotel
01.2011 - 06.2011
Front Desk Clerk
FINEROCK HOTEL, JALANDONI STREET, ILOILO CITY, PHILIPPINES
04.2010 - 09.2010
Bachelor - Hotel and Restaurant Management
West Visayas State University
Similar Profiles
Josnel BenjaminJosnel Benjamin
Security Guard at Private Security for El Meson Latin American CuisiSecurity Guard at Private Security for El Meson Latin American Cuisi
Genesis MelgarGenesis Melgar
Volunteer at Iglesia El FaroVolunteer at Iglesia El Faro
Frenchy DavilaFrenchy Davila
Residential Aide at Comunilife El-FaroResidential Aide at Comunilife El-Faro
Mariell Valeri Julleza SortigosaMariell Valeri Julleza Sortigosa
Medical Officer IV at Department of PediatricsMedical Officer IV at Department of Pediatrics