Charis Suarez
Angeles City, Province Of Pampanga
Summary
Proven leader with extensive experience in training and mentoring teams at Xtermely Xpresso Cafe, enhancing customer satisfaction through exceptional service and effective complaint resolution. Skilled in inventory control and financial accuracy, demonstrated loyalty and interpersonal communication prowess, significantly contributing to business growth.
Overview
13
13
years of professional experience
Work History
Officer-in-Charge
Xtermely Xpresso Cafe
Sm Clark Pampanga
08.2018 - Current
- Trained new employees in both home and new opened store branch and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Barista
Xtremely Xpresso Cafe
Sm Clark Pampanga
05.2014 - 08.2018
Part Time Barista
Starbucks
Sm Clark Pampanga
02.2012 - 02.2013
Customer Service Assis
Hang Ten
Sm Clark Pampanga
06.2011 - 01.2012
Education
Bachelor of Science - Under Graduate Major in HRM
Holy Angel University
Angeles City, Province Of Pampanga, PhilippinesSkills
- Training and mentoring
- Inventory Control
- Customer Service
- interpersonal communication
- Creative thinking
- Quick learning
- loyal and trustworthy
- patience
Timeline
Officer-in-Charge
Xtermely Xpresso Cafe
08.2018 - Current
Barista
Xtremely Xpresso Cafe
05.2014 - 08.2018
Part Time Barista
Starbucks
02.2012 - 02.2013
Customer Service Assis
Hang Ten
06.2011 - 01.2012
Bachelor of Science - Under Graduate Major in HRM
Holy Angel University