Charine Segarino
Davao Del Norte
Summary
Proven track record in enhancing customer satisfaction and streamlining service processes, as demonstrated during my tenure at Costa Azalea. Skilled in inventory management and customer relations, I excel in teamwork and problem-solving, significantly improving service efficiency. Achieved a notable increase in customer approval ratings through dedicated customer assistance and effective time management.
Overview
14
14
years of professional experience
Work History
Cashier
Unsay Tirada
Lapu-lapu Agdao Davao City
06.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bartender/cashier
The William
Rizal St Poblacion Davao City
12.2022 - 06.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Room Attendant
Costa Azalea
Babak Island Garden City Of Samal
03.2022 - 11.2022
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Cashier
Taichou Izakaya
Nova Tierra Lanang Davao City
03.2021 - 01.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/ Bartender
Casa De Amegos
Ponciano St. Davao City
09.2016 - 10.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Associate
Seda Hotel
J.p Laurel Bajada Davao City
03.2014 - 01.2015
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Unloaded, loaded, and stocked merchandise.
Housekeeping Room Attendant
My Hotel
San Pedro St Davao City
05.2012 - 07.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Cashier
Fortune Bread
Panacan Davao City
06.2010 - 10.2011
Education
Vocational - FBS Hotel Restaurant And Management
MMTTC Inc.
Buhangin Davao City05.2011
Skills
Customer assistance
Inventory management
Customer Relations
Product and service sales
Team work
Problem solving and
initiative
Time Management
Customer service
Timeline
Cashier
Unsay Tirada
06.2024 - Current
Bartender/cashier
The William
12.2022 - 06.2024
Room Attendant
Costa Azalea
03.2022 - 11.2022
Cashier
Taichou Izakaya
03.2021 - 01.2022
Cashier/ Bartender
Casa De Amegos
09.2016 - 10.2017
Service Associate
Seda Hotel
03.2014 - 01.2015
Housekeeping Room Attendant
My Hotel
05.2012 - 07.2013
Cashier
Fortune Bread
06.2010 - 10.2011
Vocational - FBS Hotel Restaurant And Management
MMTTC Inc.