Customer Service Representative
Sitel PH / Foundever
06.2020 - 12.2024
Hi, I’m
Charina Mae P. Delos Santos
09567897229
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Sitel PH / Foundever. Skilled in complaint resolution and data entry, adept at providing technical support and product knowledge to meet diverse customer needs. Demonstrated ability to improve service levels through effective call management and empathetic communication.
Work History
Sitel PH / Foundever
Customer Service Representative
06.2020 - 12.2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
SPI Global
Customer Service Representative
01.2013 - 06.2014
Job overview
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
Alta Resources
Customer Service Representative
09.2013 - 03.2014
Job overview
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Nursery Care / Baby Company
Sales Associate
08.2011 - 01.2012
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Mandaluyong Manpower Development Training CenterMandaluyong City
Hotel And Restaurant Services from Vocational-Technical Education
2014
Alternative Learning SystemQuezon City
from Secondary Education
2008
St. Theresa's CollegeQuezon City
from Secondary Education
2003
San Lorenzo Ruiz SchoolMeycauayan, Bulacan
from Primary Education
2000
Skills
- Complaint handling
- Data entry
- Computer proficiency
- Complaint resolution
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Technical support
Additional Information
- Aiza Oliveros
TCS Tata Consultancy Services
09777836858
- Jerese Palinguba
TDCX Inc
09358475675
- Alabado Denaui
Sitel PH / Foundever
09691555606
Timeline
Customer Service Representative
Alta Resources
09.2013 - 03.2014
Customer Service Representative
SPI Global
01.2013 - 06.2014
Sales Associate
Nursery Care / Baby Company
08.2011 - 01.2012
Mandaluyong Manpower Development Training Center
Hotel And Restaurant Services from Vocational-Technical Education
Alternative Learning System
from Secondary Education
St. Theresa's College
from Secondary Education
San Lorenzo Ruiz School
from Primary Education
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