CHARINA BUSCAGAN
STORE SUPERVISOR
ANGELES CITY
Summary
Store Supervisor experienced in team leadership and operational management. Achieved cost savings and optimized inventory management while enhancing team performance and customer satisfaction. Focused on delivering measurable results through effective communication and staff training.
Overview
7
7
Certifications
9
9
years of professional experience
Work History
Store Supervisor
Dulce Cupcakes Corp.
01.2025 - Current
- Supervised daily operations, ensuring compliance with food safety standards and quality assurance.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Handled customer inquiries and complaints, resolving issues to improve overall satisfaction.
- Coordinated team schedules, optimizing workforce efficiency and meeting operational demands.
- Implemented promotional displays, boosting product visibility and enhancing customer engagement.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Implemented cost-saving measures without compromising on quality, enhancing overall store profitability.
Customer Service Sales Representative
Concentrix
11.2023 - 04.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline processes and enhance overall customer experience.
- Guided customers through product selections, ensuring satisfaction and repeat business.
- Assisted in achieving team targets by proactively engaging customers and promoting special offers.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Assistant Department Manager
McDonald's
04.2023 - 07.2023
- Trained and mentored staff on customer service standards, resulting in improved team performance.
- Implemented training programs for new hires, fostering a knowledgeable and competent workforce.
- Conducted regular performance evaluations, promoting a culture of accountability and continuous improvement.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
- Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.
- Enhanced team morale and productivity by implementing monthly recognition program.
2nd Assistant Manager
McDonald's
10.2018 - 03.2023
- Led team operations to ensure efficient service delivery during peak hours, enhancing customer experience.
- Trained and mentored new staff on operational procedures, fostering a knowledgeable and capable team.
- Implemented inventory management practices to maintain stock levels, reducing waste and improving efficiency.
- Coordinated employee schedules to optimize labor costs while meeting service demands effectively.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Management Trainee
McDonald's
10.2017 - 10.2018
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Implemented efficient workflow processes that improved service speed and customer satisfaction.
- Collaborated with team members to streamline tasks, enhancing overall operational efficiency.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Acquired understanding of company policies and procedures through dedicated study.
- Acted with integrity, honesty, and knowledge to promote a culture of the company.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
Education
Bachelor of Science - Hotel & Restaurant Management
Mabalacat City College
Mabalacat, Province Of Pampanga, Philippines 04.2001 -
Skills
Inventory management
Sales forecasting
Workforce scheduling
Operational management
Quality assurance
Team leadership
Staff supervision
Customer service excellence
Multitasking and organization
Certification
Rookie of the Year
Timeline
Valentines Day 2026 Target with 124.9% Sales Achievement
02-2026
Quality Store Audit 100%
02-2026
Rookie of the Year
01-2026
Top 1 Ranking with 146% Attainment vs. Budget for the Year 2025
01-2026
Training Store Certification
12-2025
Father's Day 2026 Target with 101.17% Sales Achievement
06-2025
Mother's Day Target with 116.81% Sales Achievement
05-2025
Store Supervisor
Dulce Cupcakes Corp.
01.2025 - Current
Customer Service Sales Representative
Concentrix
11.2023 - 04.2024
Assistant Department Manager
McDonald's
04.2023 - 07.2023
2nd Assistant Manager
McDonald's
10.2018 - 03.2023
Management Trainee
McDonald's
10.2017 - 10.2018
Bachelor of Science - Hotel & Restaurant Management
Mabalacat City College
04.2001 -