Chares Karen Alqueza
Pinagbuhatan Pasig City
Summary
- Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Globe Telecom
03.2021 - Current
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained user account data by initiating account access and establishing in database.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Generic Pharmacy / Pharmacy Assistant
Pharmacy Assistant
08.2018 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers at counter and provided excellent customer service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Second Year College/second Sem - Digital Communications And Media
Nagpayong High School
Centennial II Nagpayong Pinagbuhatan Pasig City02.2023
Skills
Casino
- Product or Service expertise
- Quality Assurance
- Performance monitoring
- Quality Control
- Training and mentoring
- Telemarketing expertise
Timeline
Call Center Agent
Globe Telecom
03.2021 - Current
Generic Pharmacy / Pharmacy Assistant
Pharmacy Assistant
08.2018 - Current
Second Year College/second Sem - Digital Communications And Media
Nagpayong High School
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