Basketball
Chared John Bedua
Davao City
Summary
Smart Customer Support Associate with solid background working in highly dynamic and complex business environments. Strong analytical and negotiation skills with keen eye for complex data. Reliable and committed to working collaboratively with clients and vendors.
Overview
11
11
years of professional experience
Work History
Credentialing/Contracting Specialist
Forta
06.2022 - Current
- Working on with BCBA's credentialing application
- Contracting application for MCO,Commercial plans and Medicaid
Customer Support/Logistics Specialist
Daebak Company
11.2019 - 05.2022
- Answering emails and updating customer inquiries for orders, working with logistics team for parcel updates.
Team Manager
Alorica (T-Mobile)
01.2015 - 10.2019
- Handling billing concerns, escalations, and retention for T-Mobile subscribers
- Conducting coaching and training for the team.
- Leadership trainings
Customer Service Representative
Teleperformance (Vodafone Account)
01.2014 - 01.2016
- Dealing with billing issues and conducting surveys for prepay and postpay customers.
- Handiling Billing concerns
B2B Market Researcher
Survey Sampling International (SSI)
1 2012 - 01.2014
- Conducting surveys for telecommunications among small business owners and big corporations throughout the U.S.
Education
Bachelor of Science - Nursing
Brokenshire College
Davao City 06.2024 - 04.2024
Skills
Supplier Relationship Management
Legal Documentation
Negotiation Techniques
Procurement Strategies
Customer Support
Educationalbackground
Royal Valley Academy (1995-2000), University of the Immaculate Conception (2000-2004), North Valley Foundation College (BSN) (2007-2012)
Emailadd
charedjohn05@gmail.com
Personal Information
- Place of Birth: Philippines
- Citizenship: Filipino
- Date of Birth: 08/21/88
- Marital Status: Single
Interests
Mountain Biking
Timeline
Bachelor of Science - Nursing
Brokenshire College
06.2024 - 04.2024
Credentialing/Contracting Specialist
Forta
06.2022 - Current
Customer Support/Logistics Specialist
Daebak Company
11.2019 - 05.2022
Team Manager
Alorica (T-Mobile)
01.2015 - 10.2019
Customer Service Representative
Teleperformance (Vodafone Account)
01.2014 - 01.2016
B2B Market Researcher
Survey Sampling International (SSI)
1 2012 - 01.2014
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