CHARDEN NISCHA S. NEPOMUCENO
Bank Service Associate
Block 7 Lot 3 Le Milla Subdivision Sabutan Silang Cavite
Summary
To obtain a challenging position in a reputable organization wherein my knowledge, skills and perspective to being a professional can be practiced and developed.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
Service Associate
Rizal Commercial Banking Corporation
08.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
- Efficient in decision making, diligent and practices effective time management in work.
- Provides competent, timely and error free transactions to clients.
- Ensures compliance with internal policies Bangko Sentral ng Pilipinas (BSP), Anti- Money Laundering Act (AMLA) Regulations.
- Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
- Supports Business objectives through excellent customer service delivery.
- Updated accounts with timely maintenance processing to keep records accurate and compliant.
- Helped generate sales and identified leads.
Teller
United Coconut Planters Bank
03.2016 - 08.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and other bank products.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
RCBC Savings Bank
12.2014 - 03.2015
- Maintained friendly and professional customer interactions.
- Files day to day transactions of Tellers/New Accounts.
Education
Bachelor of Arts - Communication
De La Salle University
03.2011 - 04.2015
High School Diploma -
Atheneum Amcan School
06.2007 - 03.2011
Atheneum Amcan School
03.1999 - 06.2007
Skills
Computer Literateundefined
Accomplishments
- Excellent Customer Service; Virtual – 2022
- Signature Verification and Forgery Detection; Virtual – 2021
- Counterfeit Notes Detection Seminar; Virtual – 2021
- Signature Verification Workshop; UCPB Corporate Offices Makati City – 2016
- Counterfeit Detection Workshop; UCPB Corporate Offices Makati City – 2016
- Communication and Journalism International Study Tour; South Korea – November 2014; Singapore – February 2014; Malaysia – February 2014
- Communication Society: A Talk With Director Jose Javier Reyes; De La Salle University – Dasmariñas – 2013
References
Ms. Leah A. Roxas, Assistant Regional Sales Director, RCBC
Contact # +63 917-322-0604
Ms. Liza A. Abulencia, Clerk, Supreme Court of the Philippines
Contact # +63 995-314-5374
Ms. Carmina D. Galicano, Service Manager, RCBC
Contact # +63 992-366-4234
Timeline
Service Associate
Rizal Commercial Banking Corporation
08.2017 - Current
Teller
United Coconut Planters Bank
03.2016 - 08.2017
RCBC Savings Bank
12.2014 - 03.2015
Bachelor of Arts - Communication
De La Salle University
03.2011 - 04.2015
High School Diploma -
Atheneum Amcan School
06.2007 - 03.2011
Atheneum Amcan School
03.1999 - 06.2007
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