Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charbel Sleiman

Charbel Sleiman

Human Intelligence Analyst - Arabic Speaker
Quezon City, Metro Manila

Summary

Experienced in human intelligence analysis, specializing in gathering and interpreting complex data. Utilizes strong analytical and problem-solving skills to deliver actionable insights. Demonstrates a proven track record of collaboration and adaptability in fast-paced operational settings.

Overview

6
6
years of professional experience

Work History

Human Intelligence Analyst

Kroll
01.2024 - Current
  • Evaluated reliability of sources by cross-referencing data points against established criteria for credibility assessment purposes.
  • Played a pivotal role in crisis response efforts by providing timely, accurate information that informed critical decision-making under pressure.
  • Produced high-quality reports summarizing complex findings and presenting actionable recommendations to stakeholders.

Customer Service Representative - Arabic Speaker

Outchain Solutions
05.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Senior Process Executive

Cognizant Technology Solutions, CTS
11.2022 - 04.2023
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Disability Claims Analyst

Accenture
10.2020 - 10.2022
  • Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
  • Collaborated with healthcare providers to obtain crucial information, leading to more accurate and faster decision-making on claims.
  • Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.

Customer Success Associate

24/7 Intouch
06.2019 - 07.2021
  • Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
  • Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
  • Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
  • Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.

Education

Bachelor of Science - Business Administration

Trinity University of Asia
Quezon City, Metro Manila, Philippines
04.2001 -

Skills

    Leadership qualities

    Information gathering

    Research and analysis

    Data analysis

    Strong ethical decision-making

    Fluent in multiple languages

    Effective team collaboration

Timeline

Human Intelligence Analyst

Kroll
01.2024 - Current

Customer Service Representative - Arabic Speaker

Outchain Solutions
05.2023 - 12.2023

Senior Process Executive

Cognizant Technology Solutions, CTS
11.2022 - 04.2023

Disability Claims Analyst

Accenture
10.2020 - 10.2022

Customer Success Associate

24/7 Intouch
06.2019 - 07.2021

Bachelor of Science - Business Administration

Trinity University of Asia
04.2001 -

Similar Profiles

CREATE PROFILE
Charbel SleimanHuman Intelligence Analyst - Arabic Speaker