Charabelle Tumabing
Customer Service Reprentive
Davao City, Province Of Davao Del Sur
Summary
A dedicated and enthusiastic person with a strong focus on customer service. I am seeking a role where I can utilize my skills to perform effectively both independently and as part of a team. Experienced in handling challenging customer interactions with professionalism, I am results-oriented and dependable. Committed to contributing to your company’s success through reliability and integrity.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Content Moderator
Concentrix
5 2022 - 7 2024
- Evaluating social media posts to ensure they comply with the platform's guidelines and policies
- Enforcing guidelines and take appropriate action on content that violates policies, such as removing inappropriate posts
- Maintaining quality through consistently applying moderation standards to maintain a safe and respectful environment for users.
Team Leader Trainee
Concentrix
04.2021 - 04.2022
- Monitor performance of the team, provide feedback, and offer support to ensure high-quality customer interactions
- Enhance team skills and knowledge through calibration, keeping them updated on best practices and company policies
- Track key performance and analyze metrics to identify areas for improvement through coaching
- Manage and resolve escalated customer issues or complaints that require higher-level intervention
- Prepare and present Bi-weekly reports on team performance to upper management.
Customer Service Representative
Concentrix
09.2017 - 03.2021
- Assisting callers if they have an issue with their online orders
- Helping customer to place their order online and process refunds for damaged or defective item/s
- Communicating with backline team via chat, and email to follow up on tasks or shipment status
- Communicating with couriers to expedite the processing delayed shipments
- Tracking shipments through couriers’ website or through phone.
Education
Bachelor of Science in Tourism Management -
University of Southern Mindanao
Kabacan, North Cotabato 01.2010 - 04.2017
Skills
Knowledgeable in Both Microsoft Word and Excel
Strong Customer Relationship Management
Results-Oriented and Goal-Driven
Skilled in Both Written and Verbal Communication
Exceptional Listening and Empathy
Proficient in Resolving Complaints
Excellent Team Player
Excellent at Critical Thinking
Time Management and Organizational Skills
References
- Al Hussein Adalin, +639155590258, Team Leader, Concentrix
- Julius Abes, +639954685777, Team Leader, Concentrix
- Arjay Yulo, +639451078605, Team Leader, Concentrix
Languages
English
Filipino
Timeline
Team Leader Trainee
Concentrix
04.2021 - 04.2022
Customer Service Representative
Concentrix
09.2017 - 03.2021
Bachelor of Science in Tourism Management -
University of Southern Mindanao
01.2010 - 04.2017
Content Moderator
Concentrix
5 2022 - 7 2024
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