Charabelle Tumabing
Customer Service Reprentive
Davao City, Province Of Davao Del Sur
Summary
A dedicated and enthusiastic person with a strong focus on customer service. I am seeking a role where I can utilize my skills to perform effectively both independently and as part of a team. Experienced in handling challenging customer interactions with professionalism, I am results-oriented and dependable. Committed to contributing to your company’s success through reliability and integrity.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Content Moderator
Concentrix
5 2022 - 7 2024
- Evaluating social media posts to ensure they comply with the platform's guidelines and policies
- Enforcing guidelines and take appropriate action on content that violates policies, such as removing inappropriate posts
- Maintaining quality through consistently applying moderation standards to maintain a safe and respectful environment for users.
Team Leader Trainee
Concentrix
04.2021 - 04.2022
- Monitor performance of the team, provide feedback, and offer support to ensure high-quality customer interactions
- Enhance team skills and knowledge through calibration, keeping them updated on best practices and company policies
- Track key performance and analyze metrics to identify areas for improvement through coaching
- Manage and resolve escalated customer issues or complaints that require higher-level intervention
- Prepare and present Bi-weekly reports on team performance to upper management.
Customer Service Representative
Concentrix
09.2017 - 03.2021
- Assisting callers if they have an issue with their online orders
- Helping customer to place their order online and process refunds for damaged or defective item/s
- Communicating with backline team via chat, and email to follow up on tasks or shipment status
- Communicating with couriers to expedite the processing delayed shipments
- Tracking shipments through couriers’ website or through phone.
Education
Bachelor of Science in Tourism Management -
University of Southern Mindanao
Kabacan, North Cotabato 01.2010 - 04.2017
Skills
Knowledgeable in Both Microsoft Word and Excel
Strong Customer Relationship Management
Results-Oriented and Goal-Driven
Skilled in Both Written and Verbal Communication
Exceptional Listening and Empathy
Proficient in Resolving Complaints
Excellent Team Player
Excellent at Critical Thinking
Time Management and Organizational Skills
Languages
English
Filipino
Timeline
Team Leader Trainee
Concentrix
04.2021 - 04.2022
Customer Service Representative
Concentrix
09.2017 - 03.2021
Bachelor of Science in Tourism Management -
University of Southern Mindanao
01.2010 - 04.2017
Content Moderator
Concentrix
5 2022 - 7 2024