Chan Chun Jao
Customer Relationship & VIP Service
Summary
With 3+ years of professional experience in customer service, I excel as a dedicated team player skilled at identifying and fulfilling customer needs. My focus is on ensuring comfortable and pleasant customer experiences. Having worked at a leading casino, I possess proficient knowledge in collaborating with professionals to achieve goals and solve problems effectively.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Relationship Executive
9 Dynasty Group
01.2024 - 03.2025
- Observe customer preferences and provide quality service based on preferences and needs.
- Maintain close contact with customers and increase customer loyalty.
- Promote the company's business and complete the business activities organized by the company.
- Analyze the market information and the dynamics of the industry to maintain the competitive advantage.
Live Operation Team Leader
Gotech Group
10.2022 - 11.2023
- Manage live broadcast plans, operational processes, event planning.
- Responsible for anchor training and performance assessment.
- Pay attention to user feedback and competitor research.
- Statistics of the daily data, and summaries them into a monthly report.
Accountant
Mask Global Market Co Ltd
07.2021 - 09.2022
- Compiling, analyzing, and reporting financial data.
- Maintaining accurate financial records.
- Keeping informed about current legislation relating to finance and accounting.
VIP Customer Service
MGM Macau
06.2019 - 06.2020
- Interacting with customers to ensure they have the best gaming experience.
- Track each guest's habits and preferences, and then customize offers and incentives.
- Effectively utilize the resources provided by the company to provide high quality service.
- Be a team player and efficiently fulfill the instructions of the supervisor.
- Handle customer requests and complaints in a timely manner and work with other departments to resolve customer issues.
Store staff
7-ELEVEN
10.2017 - 02.2019
- Cashier and equipment maintenance.
- Receive customers and assist them with the selection of merchandise.
- Maintain a good relationship with customer.
Education
BBA - Tourism And Travel Management
National Penghu University
Penghu, Taiwan 04.2001 -
Skills
Timeline
Customer Relationship Executive
9 Dynasty Group
01.2024 - 03.2025
Live Operation Team Leader
Gotech Group
10.2022 - 11.2023
Accountant
Mask Global Market Co Ltd
07.2021 - 09.2022
VIP Customer Service
MGM Macau
06.2019 - 06.2020
Store staff
7-ELEVEN
10.2017 - 02.2019
BBA - Tourism And Travel Management
National Penghu University
04.2001 -
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