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Hi, I’m
Chaermayne Biag, MBA
Strategic Assistant
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
19
years of professional experience
8
years of post-secondary education
2
Languages
Work History
TRAX RETAILSan Francisco, California
Lead Community Support Specialist
05.2016 - 03.2022
Job overview
- Handled 25-40 support tickets per day to address customer inquiries and concerns with accuracy and efficiency.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Prepared variety of different written communications, ad hoc reports and documents.
GIRAFFE CONSULTING ASIA – LOUKEN GROUP
Social Media Manager
07.2017 - 05.2018
Job overview
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Drove cross-functional collaboration with focus on quality service delivery.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Curated and segmented editorial content to increase engagement and channel growth.
- Worked with department personnel to deliver brand consistency in social media messages.
The Cravings GroupQuezon City, Metro Manila
Executive Assistant to the CEO
10.2015 - 01.2016
Job overview
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with various channels to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
MIRIAM COLLEGE FOUNDATION, INC.Quezon City, Metro Manila
Technical Assistant
06.2012 - 09.2012
Job overview
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
- Served as point-person for support requests with clients and vendors.
- Liaised with customers, communicating and resolving problems and concerns.
- Logged inventory of functioning systems to maintain user accessibility.
SYSTRA PHILIPPINES INC.Ortigas Center, Pasig City
Executive Assistant to the Vice Chairman
08.2009 - 05.2011
Job overview
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created plans and communicated deadlines to complete projects on time.
- Saved $2500 by implementing cost-saving initiatives that addressed long-standing problems.
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
NEXTMOBILE INC.Sampaloc, Manila
Marketing Officer
06.2006 - 04.2008
Job overview
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Managed branding campaigns and event marketing initiatives in print, video and marketing collaterals
- Compiled product and customer data to generate informed profit projections.
- Developed innovative and targeted collateral to support overall branding objectives.
NEXTMOBILE INC.Sampaloc, Manila
Executive Assistant to the President and COO
03.2005 - 05.2006
Job overview
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled incoming and outgoing mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Created and managed office systems to efficiently deal with documentation.
NEXTMOBILE INC.Sampaloc, Manila
Manager for Customer Operations Group
05.1998 - 02.2005
Job overview
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Handled a maximum of 70 transactions per day to address customer inquiries, requests and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
- Saved $2000 by implementing cost-saving initiatives that addressed long-standing problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
De La Salle University Graduate School of BusinessGreenhills, San Juan, Philippines
MBA from Accounting And Business Management
05.2004 - 04.2008
Miriam College Foundation Inc.Quezon City, Metro Manila, Philippines
Bachelor of Science from Business Administration And Management
06.1994 - 03.1998
Skills
Organization and Time Management
Social Media Branding
Have you been wanting to continuously get organic traffic and leads for your business? Have you run out of strategic marketing campaigns to promote your product, service and brand through search engine and social media?
Let me help you get your content marketing get traffic and engagement through strategies in internet marketing.
Email Marketing
Are you looking to maximize your income potential through marketing automation? Are you struggling to find the best way to test and launch your campaigns and have been been wasting your money on ad spends getting low results?
Let me help you strategize, launch and optimize your campaigns, and nurture your leads through marketing automation.
Software
Canva, Hootsuite and Business Suite
Skype, Slack, Discord and Zoom
Microsoft, Google Workspace and Zendesk (CRM)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media Manager
GIRAFFE CONSULTING ASIA – LOUKEN GROUP
07.2017 - 05.2018
Lead Community Support Specialist
TRAX RETAIL
05.2016 - 03.2022
Executive Assistant to the CEO
The Cravings Group
10.2015 - 01.2016
Technical Assistant
MIRIAM COLLEGE FOUNDATION, INC.
06.2012 - 09.2012
Executive Assistant to the Vice Chairman
SYSTRA PHILIPPINES INC.
08.2009 - 05.2011
Marketing Officer
NEXTMOBILE INC.
06.2006 - 04.2008
Executive Assistant to the President and COO
NEXTMOBILE INC.
03.2005 - 05.2006
De La Salle University Graduate School of Business
MBA from Accounting And Business Management
05.2004 - 04.2008
Manager for Customer Operations Group
NEXTMOBILE INC.
05.1998 - 02.2005
Miriam College Foundation Inc.
Bachelor of Science from Business Administration And Management
06.1994 - 03.1998